Loss Mitigation Officer

STCU•Liberty Lake, WA

9h•$23 - $32

About The Position

STCU is a growing regional credit union that is consistently rated one of the top-performing credit unions in the nation, and we have been named as one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration. Paid time off—plus 11 paid holidays! Medical, dental, vision and life insurance Flexible schedules and remote-work opportunities Training and career development Success sharing plan 401(k) matching contributions Tuition reimbursement An overview of the benefits can be found here . Salary range: $22.94 - $32.12 per hour Target salary range - $22.94 - $23.40 per hour Job Description Must live within daily commuting distance of STCU Headquarters in Liberty Lake, WA The Loss Mitigation Officer plays a key role in independently calling and managing complex delinquency portfolios to minimize loss and reduce institutional risk. With a strong focus on regulatory compliance, strategic decision-making and member-centered solutions, this role directly impacts key financial performance metrics. The position is designed to accommodate growth, allowing officers to develop expertise, while contributing to a vital part of the credit union’s risk management strategy.

Requirements

High School diploma or equivalent required.
Minimum two years of experience in account resolution, account maintenance or a comparable role in a financial institution or related industry.
Must have demonstrated experience in negotiating repayment terms, resolving overdue accounts, and managing high call volumes.
Working knowledge of consumer deposit and loan products and familiarity with FDCPA, UDAAP, and related regulations preferred.
Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.
Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.
Must live within daily commuting distance of STCU Headquarters in Liberty Lake, WA

Nice To Haves

Certifications related to collections, finance, or credit risk are preferred.
Experience in consumer collections preferred.

Responsibilities

Demonstrate a strong commitment to regulatory compliance by adhering to FDCPA and UDAAP standards and proactively completing all mandatory training to ensure operational integrity.
Effectively manage delinquent accounts by calling on and engaging members with professionalism and empathy to identify causes of default and offer tailored recovery solutions, resulting in decreased loss to the credit union.
Minimize loan losses by preparing and recommending accounts for repossession or charge-off after all primary collection efforts have been exhausted, while demonstrating advanced proficiency through managing higher volumes, executing complex collection tasks, and mentoring others to support team development and operational excellence.
Demonstrate a strong commitment to excellence by consistently maintaining departmental standards, and reliably achieving operational and service goals that support the overall success of the team.
Continuously seeks opportunities to improve collection processes by identifying inefficiencies and implementing more effective methods, while remaining adaptable to change and open to adopting new strategies and tools for enhanced performance.
Responsible for accurately and efficiently processing payments, including internal transfers, external ACH transactions, and debit card transactions.
Actively contribute to team success through continuous improvement, collaboration on departmental initiatives, participation in ongoing training, and fostering strong, professional relationships that promote a positive and productive work environment.