Manager Loss Mitigation

Elevations Credit Union • Broomfield, CO

2d • $87,087 - $108,859 • Hybrid

About The Position

The Loss Mitigation Manager is responsible for managing a team of Collections and Loss Mitigation Specialists and the collection, loss mitigation, and recovery programs to minimize losses and maintain acceptable delinquency levels for residential, consumer, business, and commercial loans. This role will recommend and develop departmental procedures for policy adherence and effectively communicate and collaborate with impacted stakeholders. Daily responsibilities will include oversight of a team carrying out activities in collections, repossessions, foreclosures, bankruptcy, legal, and trouble-debt restructure/modifications. The Loss Mitigation Manager is expected to function as a forward-thinking, hands-on manager, who takes the initiative to make improvements to Loss Mitigation processes and procedures to enhance the work environment and member experience, while adhering to all Federal and State laws and regulations applicable to the Credit Union.

Requirements

• Minimum of five (5) years of collections experience required.
• Minimum three (3) years of management experience required.
• Knowledge of state and federal laws pertaining to consumer, business, commercial, and residential loans.
• Advanced knowledge of multiple loan products and loan structure, collections, bankruptcy, repossession, modifications, and foreclosures.
• Excellent communication and technology-related skills, such as analytics performed with Excel, Collections/Loss Mitigation systems, and loan processing systems.
• Advanced knowledge of Gramm‑Leach-Bliley Act (GLBA), Fair and Accurate Credit Transactions Act (FACTA), Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Bank Secrecy Act (BSA) and the Anti-Money Laundering Act, including monitoring for any illegal activity as it applies to this position.
• Strong PC skills including but not limited to Microsoft Office products, Akcelerant/Temenos, and Symitar with demonstrated ability to visually interpret data to meet business needs.
• Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us.

Nice To Haves

• Previous legal or paralegal training is preferred.

Responsibilities

• Manage, lead, develop, and mentor the Loss Mitigation team—including Collections, Foreclosure, TDR Modification, Bankruptcy, and Repossession/Total Loss Specialists—leveraging industry best practices to strengthen operational performance, streamline workflows, enhance member experience, and minimize portfolio losses.
• Create and manage the development of collection, Foreclosure, Loan Modification, Bankruptcy, and Repossession, Total Loss policies, reporting, and management processes for all consumer, business, commercial, and residential mortgage loan products.
• Analyze loan performance data to identify trends, develop credit‑risk dashboards, and produce reports for senior leadership, implementing process improvements to reduce losses and strengthen portfolio performance.
• Oversee Loss Mitigation activities being worked by external Legal Counsel and Elevations Legal Counsel to coordinate and decision legal, foreclosure, bankruptcy, and deceased account/loan activities.
• Partners with Accounting and Finance to ensure accurate delinquency and charge‑off reporting and recommends charge‑offs to senior leadership and the Board of Directors.
• Administers the organization’s collection systems (Temenos/Akcelerant) while managing relationships with the first‑mortgage servicer (DMI), third‑party collections vendors, and student loan servicer to ensure effective, compliant, and high‑performing servicing operations.
• Manage member complaint resolution and participate in member escalation phone calls or meetings.

Benefits

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed