Loss Mitigation Manager- Plan Servicing

MidFirst Bank•Oklahoma City, OK

2d•Onsite

About The Position

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We focus on quality and creating winning teams to execute our mission to be the top performing financial institution in the markets we serve. We are looking for strong leaders that will share in our passion for this mission and lead a team within the Loss Mitigation Department (Application Servicing, Plan Servicing and Quality Assurance) with humility and excellence. The Loss Mitigation Department is responsible for working with borrowers to create a plan to catch up on missed payments and maintain their homeownership. As a part of the management team within Loss Mitigation, you will lead a team, focus on operational reliability and efficiency, and create an environment that both engages and equips staff to maximize performance.

Requirements

Experience: 5-7 years of related leadership experience with a history of success
Education: Bachelor’s degree
Demonstrated leadership and interpersonal skills with the ability to motivate and develop team members to reach or exceed performance goals
Aptitude to manage multiple priorities simultaneously and a capacity to work in a deadline-driven environment
Demonstrated ability to proactively identify and assess risks and opportunities, assess existing controls and recommend improvements
Demonstrated success identifying and implementing process improvements
Excellent verbal and written communication skills as you will be expected to confidently lead meetings and convey information
Demonstrated ability to clearly communicate department goals to motivate internal teams to meet understand and meet objectives
Excellent strategic, analytical and creative problem-solving skills, with the ability to work independently and collaboratively
Proficient in Microsoft Office applications

Nice To Haves

Preference will be given to candidates with experience in an operational, financial services, mortgage servicing or corporate environment.

Responsibilities

Meet regulatory deadlines and confirm responses are clear and accurate for all escalations
Establish clear expectations for employee performance
Identify operational and financial risks, challenge existing strategies, and implement process improvements
Collaborating with other departments to ensure that loss mitigation efforts are coordinated and effective
Oversight of operational controls to ensure compliance with investor/insurer guidelines
Manage various projects
Lead efforts to ensure internal Compliance and Internal Audit findings are appropriately addressed and fully remediated
Provide periodic analysis and reporting of operational risk trends
Establish periodic review of highest risk business processes to ensure controls (manual and systematic) are sufficient, designed effectively and working as designed
Ensuring compliance with all servicing requirements
Performing preventative quality audits on multiple processes completed, providing consolidated audit finding reporting and proposing ideas to minimize/prevent findings.