Loss Mitigation Intake Coordinator

TEKsystems • San Diego, CA

5d • $23 - $23 • Onsite

About The Position

Looking to make a real impact while building your career with a respected mortgage leader? Guild Mortgage is hiring two Loss Mitigation Intake Coordinators to join our fast-paced, high-impact Loss Mitigation team. If you’re detail-driven, thrive on structure, and know your way around RESPA / Regulation X, this could be your next great move.
As a Loss Mitigation Intake Coordinator, you’ll be the first point of action for borrowers seeking help—playing a critical role in preventing foreclosure and ensuring compliance.
Guild Mortgage is known for internal growth and regularly converts contractors to permanent employees.
If you’re a quick learner who enjoys structured work and wants to grow with a company that invests in its people, Guild Mortgage wants to meet you.
👉 Apply now and be part of a team that helps borrowers move forward when it matters most.

Requirements

• Working knowledge of Loss Mitigation and RESPA / Regulation X
• Experience handling high-volume email workflows
• Strong understanding of loan workout or mitigation processes
• Ability to work in a fast-paced, highly repetitive, deadline-driven environment
• Proficiency in Excel and Microsoft Office
• Excellent written and verbal communication skills
• Highly organized with sharp attention to detail

Nice To Haves

• Prior mortgage servicing or investor guideline experience
• Familiarity with document repositories or servicing systems

Responsibilities

• Manage high-volume borrower and collections emails
• Initiate and process loss mitigation requests, appeals, and complaints
• Review and gather financial and supporting documentation to complete loan workout packages
• Identify request types and route work to the correct internal departments
• Conduct retention reviews and payment deferrals
• Enter and upload documents into BLITZ/AIQ
• Ensure files meet investor guidelines, CFPB standards, and Regulation X (RESPA)
• Accurately document and maintain internal tracking (I5)
• Follow up on outstanding items to meet strict deadlines
• Deliver professional, empathetic customer service to borrowers in financial distress
• Support front-desk duties such as bulk and specialty mailings as needed

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed