Loss Mitigation Administrator
About The Position
Safeguard UNFCU’s assets by addressing early-stage delinquencies and reducing future defaults through negotiating payment plans and credit options with departing members. Serve as a liaison with UNFCU attorneys on bankruptcy matters. Handle administrative processes related to loan payment relief, bankruptcy notifications, deceased accounts, disability insurance claims, negative share accounts, charged-off accounts, credit bureau reporting, and other related duties as needed. This position is hybrid. NYC Salary Range - $70,430 – $75,000 annually; compensation is commensurate to geographic location.
Requirements
- High school diploma or equivalent
- 3 years of experience focused on the control and prevention of delinquency in a financial services environment with administrative responsibilities
- Knowledge of CFPB and FDCPA
- Working knowledge of collection procedures, the bankruptcy code and all applicable regulations
- Strong Microsoft Office skills, especially Excel
- Ability to extract, manipulate, and interpret data from various systems
- Strong organizational skills with the ability to prioritize tasks and manage relationships across all levels
- Sound problem-solving, decision-making, and negotiation skills
Nice To Haves
- Strong proficiency in Microsoft Office, particularly Excel
- Experience with Fiserv DNA is a plus
- Excellent multitasking abilities
Responsibilities
- Review, log, and respond to all UN Payroll Clearance requests and monitor payroll allocations; ensure notifications are generated and emailed to all separating members indebted to UNFCU; negotiate future payment arrangements and credit line availability with separating members; monitor accounts and UNFCU general ledger for final entitlements
- Process final entitlements received from UN agencies and apply payments to member loan accounts
- Review and process deferments, payment changes, and disability payments (including deceased accounts)
- Monitor and manage negative share accounts, charge-offs, and credit reporting
- Submit and track disability insurance claims through ClaimVantage
- Assign accounts to third-party collection agencies/law firms and apply collected payments
- Review bankruptcy cases, prepare documentation, liaise with attorneys, and update systems accordingly
- Maintain records in collection systems, manage account restrictions, and perform recovery of written-off loans
- Provide member support, prepare reports, handle communications, collaborate across teams, and support additional duties
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
