Long-Term Support Services Lead

Adobe Care And Wellness LLC•Chicago, IL

About The Position

The Long-Term Support Services (LTSS) Lead is a key leadership role dedicated to cultivating a high-performing team through mentorship, professional development, and a commitment to continuous learning. Serving as a frontline resource for both staff and leadership, the LTSS Lead empowers employees, fosters a culture of excellence, and ensures operational efficiency while overseeing patient and provider quality. This role combines staff development responsibilities with advanced clinical oversight of complex respiratory patients. The LTSS Lead provides utilization management through patient assessments, collaborative care planning, medical necessity evaluation, and progress reporting. A critical component of the role is monitoring provider quality at all levels by tracking key performance indicators (KPIs), conducting site assessments, and performing facility audits. Additionally, the LTSS Lead maintains strong customer relations and serves as a key representative in high-priority interactions with leadership, executives, colleagues, facilities, and clients. This role requires balancing a working census with leadership duties, while managing multiple projects that support diverse client populations. Data-driven insights are leveraged to interpret outcomes, improve patient care, and enhance organizational performance.

Requirements

Five (5+) years of clinical experience in respiratory care.
One (1+) year of direct, hands-on experience with sub-acute ventilator management or Enhanced Respiratory Care (ERC).
Strong leadership abilities with proven experience in staff development, mentoring, and team building.
Thorough understanding of respiratory equipment and technology appropriate for sub-acute and skilled nursing care levels.
Familiarity with regulatory requirements and compliance standards for skilled nursing facilities.
Ability to identify financial and clinical impacts of care decisions and recommend appropriate interventions.
Strong collaboration skills with facility staff, administrative leaders, patients, families, and external partners.
Demonstrated ability to analyze data, track KPIs, and communicate performance outcomes effectively.
Excellent written and verbal communication skills, including the ability to present to groups and conduct in-service trainings.
Skilled in conflict resolution, de-escalation, and applying emotional intelligence to complex situations.
Highly organized with strong time management skills; able to balance census responsibilities with leadership tasks.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with electronic medical record (EMR) systems.
Must demonstrate emotional stability, professional demeanor, and a commitment to confidentiality and HIPAA compliance.
Effective team member who can also work independently with sound judgment and initiative.
Dependable automobile to travel to member visits.
Graduate of an approved AMA-accredited school of respiratory care. Graduate of an approved American Medical Association (AMA)-accredited school for respiratory care by the Commission on Accreditation for Respiratory Care (CoARC).
Current state license in respiratory care.
Valid and unrestricted driver’s license.
Proof of current insurance coverage.
Reliable transportation for patient visits.

Nice To Haves

One (1+) year of homecare or sub-acute ventilator management strongly preferred.
One (1+) year of leadership or supervisory experience preferred.
Ongoing professional development and participation in leadership or clinical training programs encouraged.

Responsibilities

Conduct clinical assessments (via chart review or onsite evaluation) of patients referred by customers within designated service areas.
Provide detailed feedback to customers on patient assessments, anticipated next steps, and medical necessity justification.
Collaborate with providers, care managers, and facility clinical staff to develop and update individualized patient care plans.
Deliver weekly or monthly patient status updates to customers, including onsite or virtual assessments.
Evaluate compliance and competency of care in areas such as ventilator management, medication adherence, and respiratory device utilization.
Screen for social determinants of health (SDOH) and identify barriers to care that may impact patient outcomes.
Monitor provider quality through KPI tracking (e.g., readmission rates, infection rates, unexpected death rates, liberation/decannulation success).
Conduct onsite surveys and audits to review operations, documentation, and adherence to regulatory standards.
Provide customer feedback on provider quality, including areas for improvement and recommended corrective actions.
Initiate and update facility-specific performance improvement plans (PIPs) in collaboration with leadership and customers.
Build and maintain strong working relationships with facility staff, administrative leaders, patients, families, and customers.
Educate providers and facilities on advanced respiratory care technology, best practices, and evolving standards of care.
Partner with home equipment companies and other stakeholders to ensure patient care needs are met with appropriate technology and support.
Provide educational in-services to facility staff on respiratory care protocols, equipment use, and patient safety.
Prepare monthly productivity reports to generate accurate customer invoices.
Collect, compile, and distribute reports on KPI compliance and patient outcomes to Managed Care Organizations (MCOs).
Track trends in Enhanced Respiratory Care (ERC) outcomes and provide actionable insights to leadership and customers.
Contribute to quarterly satisfaction surveys with patients and facility staff to evaluate program performance and opportunities for improvement.