Long-term Internship - Training Innovation & Process Management
About The Position
Airbus Helicopters is looking for a Long-term Intern to join our Customer Training department based in Grand Prairie, TX. You will be responsible for evaluating business processes, identifying deficiencies/inefficiencies, and designing and implementing innovative business solutions/processes to optimize business operations within the Airbus Helicopters North America (AHNA) Customer Training Department. Meet the Team: Working in our Customer Training department, it’s our mission to help support some of Airbus’ greatest assets: our customers. Our team works cross-departmentally as well as with our global counterparts to ensure we are making a positive impact on all aspects of our customer training experience with our products and services. Your Working Environment: A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games. Your Challenges: Primary Responsibilities: Customer Records Improvement Project: 70% Assist in the evaluation and process improvement project for the collection and retention of customer information and training documentation, including student training records and training event documentation. To the extent possible, reduce manual, time consuming tasks and increase reliability of the overall process/system. Assess and ensure the functionality and sustainability of overall design and end-to-end process based on planned hardware/software upgrades. Continuous Improvement: 20% Evaluate other customer training business processes for deficiencies/inefficiencies Recommend solutions to optimize business operations Assist with execution of approved improvements, and Develop/update internal user tool documentation accordingly to satisfy control requirements Customer Service: 10% Provide exceptional customer service to all customers who enter our facility Assist administration team with customer service oriented tasks when asked. Additional Responsibilities: Other duties as assigned.
Requirements
- Must be currently local to DFW metro area as this is a long-term, onsite internship opportunity
- High School Diploma with GPA of 3.0 or higher
- Current college student majoring in business, education, and/or media program of study
- Must be able to demonstrate customer service experience
- Must be able to collaborate with others from diverse backgrounds
- Must be able to resolve conflict and treat colleagues and customers in a professional manner at all times
- Must be detail oriented, but also able to focus on the big picture
- Must be able to speak/read/write in English
- MS Office Web-based application proficiency
- Authorized to Work in the US
- Candidates must be able to work in the US without current, or future, need of visa sponsorship/work authorization for this role.
Nice To Haves
- College credits in accredited business, education, and/or media program of study
- Knowledge of learning management, and/or data management applications
- Learning Management System knowledge a plus
Responsibilities
- Assist in the evaluation and process improvement project for the collection and retention of customer information and training documentation, including student training records and training event documentation.
- Reduce manual, time consuming tasks and increase reliability of the overall process/system.
- Assess and ensure the functionality and sustainability of overall design and end-to-end process based on planned hardware/software upgrades.
- Evaluate other customer training business processes for deficiencies/inefficiencies
- Recommend solutions to optimize business operations
- Assist with execution of approved improvements, and Develop/update internal user tool documentation accordingly to satisfy control requirements
- Provide exceptional customer service to all customers who enter our facility
- Assist administration team with customer service oriented tasks when asked.
- Other duties as assigned.
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What This Job Offers
Career Level
Intern
Education Level
High school or GED
