Long Term Escrow Assistant

Title Financial Corp • Blackfoot, ID

1d

About The Position

The Long‑Term Escrow Assistant is responsible for assisting the Long‑Term Escrow Officer with calls, inquiries, payments, and correspondence related to escrow transactions. This role provides general support to help maintain department efficiency and customer satisfaction.  This position communicates professionally with lenders, realtors, attorneys, CPAs, title companies, buyers, sellers, and company employees. The Long‑Term Escrow Assistant must remain neutral as a third party and clearly communicate the scope of services, including explaining that legal advice or services outside the long‑term escrow capacity cannot be provided.

Requirements

• Must be at least 18 years of age
• High school diploma or equivalent
• Minimum of two (2) years of customer service experience with frequent communication
• Valid driver’s license with the ability to pass a background and MVR check
• Ability to learn and use new software programs
• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 25 pounds as needed
• Ability to communicate effectively in person and by phone
• Ability to travel occasionally for training

Nice To Haves

• Previous experience in title and escrow, banking, or an office environment is a plus

Responsibilities

• Assist with customer inquiries and incoming and outgoing phone calls
• Provide clear and concise communication when taking messages or preparing written correspondence
• Audit new files to ensure proper documentation and instructions are received
• Enter accurate data into software systems
• Perform clerical duties including filing, mail handling, document preparation, and deliveries
• Support corporate core values, purpose, goals, and culture
• React positively and productively to change, including expanding job responsibilities
• Adhere to all company policies and standards, including prompt, predictable, and regular attendance
• Perform other duties as assigned

Benefits

• Competitive benefits include: medical, dental, and vision insurance; basic life insurance; short‑term disability; and a 401(k) with a competitive discretionary match.
• Additional benefits include a discount on closing fees, early paycheck access, wellness program, pet insurance, and voluntary plans such as accident and hospital coverage.
• New employees receive 24 hours of Flexible Time Off (FTO) on their first paycheck, with additional accrual for a total of three weeks of FTO annually, plus 11 paid holidays, Volunteer Time Off, Parent Leave, Grandparent Leave, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees