Logistics Territory Manager -West

CDS Logistics•Dundalk, MD

7d•$55,000 - $65,000•Hybrid

About The Position

CDS Logistics & Home Services is seeking a dynamic professional to manage a growing network of delivery service providers for a leading final mile logistics company. The Territory Network Manager position will be responsible for overseeing all aspects of daily final mile logistics operations for an assigned service provider territory, reporting directly to a Regional Network Manager. Our primary goal is to ensure excellent operational standards are met and to maintain high customer satisfaction throughout the territory. In this role you will work in the field at Network Operations Locations as well as from home, supporting the daily operations of our business through coordination of a variety of internal and external client requests. You can anticipate this role to focus on driving Network Agent performance to meet operational standards through hands on support and strong communication surrounding training, auditing, and performance metrics for each location. Successful applicant will be able to: Perform quality work within deadlines. Interact and communicate professionally with internal and external customer groups. Prioritize daily tasks in consideration of Organizational Strategic Goals. Work independently while understanding the necessity for communicating and coordinating efforts with your stakeholders.

Requirements

Superior organizational skills
Excellent communication – both oral and written - and interpersonal skills
Strong Computer skills, i.e., Microsoft Office, Outlook, Internet search
Ability to work independently and be self-motivated to get things done.
Ability to manage your schedule to ensure proper agent support across the Territory without direct supervision.
Ability to identify and develop creative processes or solutions.
Minimum of 3-5 years’ experience in the logistics industry; preferable experience includes 3PL or last mile logistics.
Minimum of 1-3 years’ experience managing customer accounts or tracking and communicating performance surrounding customer accounts
Ability to travel 50 - 60%

Nice To Haves

MS Excel Skills: Strong Proficiency in Data Analytics tools within Excel
3PL Management Experience: operations, warehousing, dispatch, etc.
Data Analytic Skills

Responsibilities

Management oversight of assigned territory for all affiliated service providers
Develop and foster relationships with key customer contacts to enhance service and communication.
Assist CDS Customer Support team with the communication (internal and external) and resolution of any service issue claims within the territory.
Working with CDS Field Training Team, conduct training in all aspects of CDS customer programs and ensure adherence to defined customer Standard Operating Procedures (SOP’s)
Travel frequently to support territory network management activities, ensuring a presence in the locations as dictated by the state of the business.
Conduct frequent developmental audits and training for all locations to ensure continuous improvement.
Provide formal reports, as required, to company management on the state of the Territory business.
Communicate and review agent performance to all locations based on metrics and feedback.
Recruit and onboard new CDS agents as replacements or business expansion
Engage in and support business development activities within assigned territory.
This role will grow to include customer program management responsibilities.