Logistics Team Member

Construction Specialties•Kennesaw, GA

About The Position

Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world–from the world’s tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS: Making Buildings Better® SCOPE OF POSITION: Responsible for providing excellent customer service and maintaining strong professional relationships with customers. Assist customers with new orders and advises status of orders in process. Serves as primary back-up to the Supply Chain Supervisor. Monitor material readiness for shipments to meet customer demands and expectations. Set up shipments for domestic and International. Prepare all necessary shipping documents that are required.

Requirements

High School Diploma or GED required.
Excellent communications and public relations skills
Well organized
Self-Starter
Highly Motivated
Good grasp of problem solving techniques
Able to work in a fast paced environment
Able to work independently as well as part of a team
Able to continuously lift and/or move 10 pounds and up to 25 pounds
Pleasant phone mannerism
Punctual and regular attendance
Flexible and able to adjust to change
Highly attentive to detail
Willingness to assist others
Proficiency using AS 400(BPCS) Microsoft Word and Excel

Responsibilities

Assumes responsibility for the accurate entry of customer orders
Acknowledges orders, verifies pricing, billing, shipping addresses and informs customers of any problems
Researches and resolves problems with orders
Processes orders in a timely fashion, meeting all deadlines
Conducts customer surveys and compiles results for management review and consideration
Creates the pack list and the Bill of Lading and scans into IMS and sends to the customer as needed
Assumes responsibility for establishing and maintaining professional working relationships with customers
Resolves questions, requests, and promptly and courteously addresses problems
Keeps customers informed of Company policies, procedures, and status of their orders
Maintains the Company's professional reputation
Provides consistent feedback in a professional and timely manner.
Keeps management informed of area activities and of any significant problems
Maintains the Customer Complaint/Feedback Log and works closely with the Quality Manager to provide resolution to the customer regarding the complaint
Process purchase requests and orders in an accurate and timely manner.
Conduct Inventory Cycle Counts as required.
Performs all other related duties assigned by management.