Logistics Support Specialist
About The Position
The Logistics Support Specialist is a critical, high visibility role within Shorr’s rapidly growing organization. This position is responsible for assisting with the tactical needs within Shorr’s Logistics team. Primary responsibilities include but are not limited to: Tracking shipments, resolving service delays, obtaining proof of deliveries, assisting with the coordination of outbound 3PL shipments, inbound vendor and drop ship shipments, ensuring timely deliveries to meet our customer’s requirements. Must develop a strong understanding of the day-to-day tactical operational activities. This position will also assist in identifying opportunities for process improvement.
Requirements
- High school diploma or one to three years related experience and/or training; or equivalent combination of education and experience
- Knowledge of logistics, transportation, supply chain and freight coordination a plus
- Position requires strong organization and interpersonal skills, along with being a strong team player
- Tactical day to day responsibility with a strategical thought process
- Ability to move from task to task in a very fast paced environment
- High sense of urgency and the ability to resolve issues promptly with exceptional follow up skills
- Proactive mindset with exceptional customer service skills
- Ability to prioritize tasks and work with little oversight
- Must be available after hours and weekends during peak season (October through December) to monitor shipments and respond to urgent matters
- Demonstrate leadership skills and take ownership of assigned tasks and goals
- Strong relationship building with vendors, customer service and division management
- Strong Microsoft Office Skills: Outlook, Word, and Excel.
Nice To Haves
- Preferred understanding of all modes of transportation including Less than Truckload, Truckload and Small Package.
- Preferred understanding of LTL pricing including accessorial application.
Responsibilities
- Responsible for resolving carrier service issues such as missed pickups, transit delays and claims while communicating with all applicable parties to keep them updated on the shipment status.
- Perform daily shipment tracking for strategic customer deliveries to ensure customer expectations are being met.
- Obtain delivery documentation such as proof of deliveries as requested by Shorr customer service.
- Facilitates communication between Customer Service, Shorr’s 3PL warehouses, Vendors and Carriers to support a high level of logistical service.
- Provide insight into how current processes can be improved.
- Assist in the routing and carrier optimization process.
- Assist with various carrier reports ensuring accuracy and timeliness.
Benefits
- Employee Stock Ownership Plan (ESOP) - Together, We Own It!
- Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
- Competitive hourly rate plus targeted annual bonus plan
- 401K plan plus matching
- Generous Paid Time off: Vacation, Personal, Sick and Floating Holidays along with company holidays
- Team based Employee Owner company culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
