Logistics Support Lead (Internal Candidates Only)
About The Position
The Logistics Support Team Lead plays a critical role in ensuring the successful execution of last-mile delivery operations while providing day-to-day leadership to a team of Logistics Support Specialists. This role exists to support delivery excellence by proactively monitoring deliveries, resolving exceptions, and ensuring strong communication between shippers, couriers, and end customers. The ideal candidate is an experienced Logistics Support Specialist who demonstrates strong decision-making, multitasking, and people leadership skills. As a Team Lead, this role supports operational efficiency, customer satisfaction, and continuous process improvement while serving as a mentor and escalation point within the Logistics Support team. Please note that at this time OneRail's Logistics Support Department is only considering internal applications for the role of Logistics Support Lead from current team members of OneRail who have occupied their current role for a minimum of six months. Applications submitted by extrenal candidates or current team members who have not occupied their current role for more than six months will not be considered.
Requirements
- Ability to work 8-hour shifts between 7:00 AM and 10:00 PM, Monday through Friday, with some weekends required
- Strong multitasking and prioritization skills
- Quick and effective decision-making abilities
- Proficiency with web-based computer applications
- Strong written and verbal communication skills
- Demonstrated ability to work effectively in a team environment
- Strong interpersonal and people skills
- Bi-lingual a plus but not mandatory.
Nice To Haves
- Prior experience mentoring or leading peers in an operations or logistics environment
- Experience working in a fast environment.
Responsibilities
- Coach, train, and mentor Logistics Support Specialists to ensure consistent performance and adherence to procedures
- Monitor the full delivery lifecycle from courier acceptance through proof of delivery
- Track deliveries, troubleshoot issues, and resolve problems in real time
- Communicate proactively with customers, shippers, and delivery partners regarding delivery status and exceptions
- Coordinate with delivery partners to ensure cost-effective execution while meeting customer SLAs
- Escalate issues in a timely manner to minimize customer impact
- Assist with optimizing delivery scheduling procedures for clients
- Complete order data entry and dispatch activities as needed
- Recognize, prioritize, and manage tasks based on urgency and business impact
- Execute multiple tasks simultaneously in a fast-paced environment
- Support weekend operations as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
