Logistics Support Associate

Pella Windows & Doors • Pella, IA

9h • Hybrid

About The Position

This position gives the flexibility to work from home and/or in house. This position is responsible for assisting with shipping information and providing accurate, prompt, and courteous customer service to internal and external contacts (including but not limited to, Pella Branch personnel, National Account field representatives, Carriers, Pool Points, Office & plant personnel). Interprets information and provides direction based on Pella’s shipping systems. Coordinates all aspects of customer service shipment issues, including working with other departments as required to provide excellent customer service to all Pella customers. This position requires excellent interpersonal, written, and verbal communication skills. Problem-solving skills are a must. The role involves using independent judgement with limited guidance or supervision. Must be able to demonstrate exceptional organization skills, attention to detail, prioritization, and coordinate tasks to meet deadlines.

Requirements

• Excellent interpersonal skills
• Written communication skills
• Verbal communication skills
• Problem-solving skills
• Using independent judgement with limited guidance or supervision
• Exceptional organization skills
• Attention to detail
• Prioritization
• Coordinate tasks to meet deadlines

Responsibilities

• Assisting with shipping information
• Providing accurate, prompt, and courteous customer service to internal and external contacts
• Interpreting information and providing direction based on Pella’s shipping systems
• Coordinating all aspects of customer service shipment issues
• Working with other departments as required to provide excellent customer service to all Pella customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees