Logistics Support Associate

Pella Corporation • Pella, IA

10h • Hybrid

About The Position

This position gives the flexibility to work from home and/or in house. This position is responsible for assisting with shipping information and providing accurate, prompt, and courteous customer service to internal and external contacts (including but not limited to, Pella Branch personnel, National Account field representatives, Carriers, Pool Points, Office & plant personnel). Interprets information and provides direction based on Pella’s shipping systems. Coordinates all aspects of customer service shipment issues, including working with other departments as required to provide excellent customer service to all Pella customers. This position requires excellent interpersonal, written, and verbal communication skills. Problem-solving skills are a must. The role involves using independent judgement with limited guidance or supervision. Must be able to demonstrate exceptional organization skills, attention to detail, prioritization, and coordinate tasks to meet deadlines. Responsibilities CAREER DEVELOPMENT Advancement opportunities exist within this position. Demonstrated, strong performance with the desire to grow within the customer service team are taken into consideration for these advancement opportunities.

Requirements

• High school diploma or general education degree (GED)
• one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal and written English language skills are required as well as excellent customer service skills.
• Ability to read, interpret, understand, and explain documents such as sales processes, product specifications or warranty manuals.
• Ability to effectively explain information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers.
• Must display excellent phone and email etiquette.
• Must be able to demonstrate appropriate attitude for the situation when interacting with customers or coworkers.
• Ability to work with and apply general mathematical concepts such as fractions, percentages, ratios, and proportions to practical and customer service situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrate critical thinking to solve problems and seasoned judgment when handling escalated issues with consignees/customers/vendor partners (external communication).
• Ability to navigate on web-based applications.
• Will be expected to develop proficiency in Pella proprietary software including Outlook and Microsoft Teams.
• Moderate typing skills are required.
• Ability to multi-task on computers in conjunction with typing and comprehending information simultaneously.

Responsibilities

• Responsible for the implementation and execution of shipping systems, policies and procedures that support total customer satisfaction, both internally and externally.
• Responsible for processing incoming order status requests for all Pella customers using various systems in a timely manner.
• Phone responsibilities may include up to 80% of daily workload.
• Communicates daily with Pella sites and vendors to troubleshoot logistics issues.
• Must be familiar with all shipping systems: Inbound, Outbound, warehouse management, and Load Planning.
• Apply Continuous Improvement and problem-solving principles to everyday activities with an emphasis on Time, Cost and Quality.
• Responsible for accuracy in documentation exercising a high degree of professionalism to ensure that both the customer’s needs and the corporation’s well-being are taken into consideration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees