Logistics Specialist II

AIT Laboratories•Louisville, KY

44d•Hybrid

About The Position

HealthTrackRx is the nation's leading PCR-based infectious disease laboratory! By delivering next morning results to healthcare providers nationwide, HealthTrackRx is the premier option for patients and healthcare professionals and in an exciting phase of growth The Logistics Specialist II will be hybrid at our new location in Louisville, KY. The schedule is Mon. - Fri., 10:00 AM EST - 7:00 PM EST. You will enhance workflow by analyzing and developing logistics plans that affect production, distribution, and inventory; in addition to creating and reviewing procedures for distribution and inventory management to maximize customer satisfaction and minimizing cost. Ensure rational distribution and delivery according to analysis reports and tracking records in conjunction to serving as a backup coverage for other logistics positions.

Requirements

Strong customer service and organizational skills
Ability to troubleshoot and resolve customer issues
Ability to analyze raw data and create meaningful management reports
Proficient in MS Office, specifically skilled in Excel and Visio
Ability to utilize shipping and logistics software
Detail oriented
Ability to adapt to changing environment
Strong interpersonal skills
2-4 years' experience as logistics specialist or analyst or equivalent role

Nice To Haves

Bachelor's degree in Supply Chain, Logistics, Operations Management, Business, or equivalent experience
Preferred experience with UPS and/or FedEx operation processes
Previous healthcare logistics experience, preferred
Prior experience with CRM (Customer relationship Management) and TMS (Transportation Management Systems) preferred

Responsibilities

Review and/or create daily reports used internally by Logistics as well as companywide to assess logistics performance
Responsible for aligning and allocating company resources to meet the needs of clients
Accountable for managing the integrity and accuracy of logistics data
Managing and resolving daily carrier and courier issues as needed
Conduct analysis to determine optimal shipping solutions to re-route shipment as needed to meet demands and minimize costs
Attend, participate, and contribute to daily Logistics Operations meetings with service partners in conjunction to investigating any client complaints effectively ensuring relevant CAPA's are completed and verify corrective action plans
Assist in developing, documenting, and maintaining Standard Operating Procedures (SOPs) for logistics operations ensuring compliance by internal and external business partners
Monitor and trend provider and vendor performance and provide feedback and solutions for improvement
Continually review and scrub data ensuring various internal / external databases are accurate and aligned
Serve as the lead in the location and recovery of missing and damaged packages including CAPA reviews and determining action plans
Reroute shipments as needed to meet demands and minimize costs
Participate in and contribute to department projects led by others as well as initiate and lead mini projects related to logistics performance improvement related to service, quality, and cost
Aid in the training of Logistics Specialist I in the technical performance of duties and proper use of internal systems