Logistics Specialist I

AIT Laboratories•Louisville, KY

27d•Hybrid

About The Position

Performs warehouse and backup courier duties to meet external and internal customer needs. Responsible for facilitating shipping, warehouse, and courier needs, including customer orders and issues, utilizing shipping software to generate labels and ship packages; in addition to assisting with stock and inventory within the warehouse. Serves as backup coverage to the in the house courier and operates in compliance with company polices as well as applicable Federal and State regulations.

Requirements

High School Diploma or equivalent
Strong customer service and organizational skills
Ability to troubleshoot and resolve customer issues
Proficient in Microsoft Office, specifically Excel
Detail oriented
Ability to adapt to changing environment
Strong interpersonal skills
Previous experience with shipping and logistics software

Nice To Haves

Preferred experience with UPS and/or FedEx operation processes

Responsibilities

Schedule courier, UPS, and FedEx pickups for clients while resolving any logistics matters that may occur
Set-up logistics services for new clients per Sales and Customer Experience request
Run daily and weekly logistics reports
Complete monthly expense reports
Operate as main backup for local courier and provide coverage as needed
Ensure accurate and consistent data entry in all internal systems and advise management of identified discrepancies
Participate and contribute to the completion of logistics projects
Troubleshoot and resolve any supply order or logistics related issues
Utilize shipping software to generate labels and ship outbound packages
Ensures accurate and consistent data entry in all internal systems and advise management of identified discrepancies