Logistics Operations Coordinator
About The Position
As a Logistics Operations Coordinator within Landstar’s Automotive Solutions team, you will play a key role in ensuring a seamless customer experience for some of the most time-sensitive freight in the industry. Serving as a critical problem-solver and operational partner to Landstar Agents, Owner Operators (Landstar Business Capacity Owners/BCOs), and customers, you will help identify best practices, support on-time performance, and assist in resolving issues that arise throughout the shipment lifecycle. This role combines customer service, logistics coordination, and investigative work—ideal for someone who enjoys fast-paced problem-solving, variety in their day, and the opportunity to make a visible impact on service quality.
Requirements
- High School diploma or general education degree (GED)
- One year of administrative customer support
- Geographical knowledge – North America
- Excellent working knowledge Word, Excel, Internet and Outlook, required.
- Excellent verbal and written communication skills
- Strong organizational skills
- Must be able to work independently; ability to research and utilize available resources to make decisions with limited supervision
- Capacity to manage multiple tasks, including long-term and short-term projects
Nice To Haves
- 6 months of operational or transportation experience
Responsibilities
- Monitor customer websites i.e. EDI, eSupplier Connect, Penske, LMS (Ryder) for on-time pickup and delivery.
- Respond to and resolve pickup, transit, delivery and other logistics issues and/or complaints between agents, BCOs and customers.
- Document and complete any real or potential issue on the Landstar Service Incident Report (LSIR)/Exception Report.
- Handle all incoming customer calls tracking loads, adding or canceling shipments of contracted routes.
- Administer load enhancements to ensure coverage of automotive shipments.
- Monitor all loads in transit to ensure loads are tracking and progressing toward on time delivery.
- Assist agents in covering their automotive freight.
- Assist agents in understanding all customer scorecards and requirements.
- Train agents on how to use and update all customer websites.
Benefits
- competitive compensation
- robust benefit plans including affordable medical plans
- employer 401(k) match
- paid time off
- tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
