Operations Coordinator- Logistics & Supply Chain

Brothers International•Winter Haven, FL

23h•$48,000 - $63,000•Onsite

About The Position

Join our dynamic team and be a part of a company dedicated to making a positive impact through delicious and nutritious food offerings. As an Operations Coordinator, you will provide supply chain and logistics support for our products, manage inbound and outbound transportation for domestic and international customers/suppliers, execute production planning, and coordinate activities with contract manufacturers and co-packers. We are seeking individuals who are passionate, driven, and ready to contribute to our collaborative team environment.

Requirements

Provide quality service to BIFC internal and external customers in all assigned tasks, while always upholding BIFC Values.
Good oral and written communication with strong emphasis on follow-up and organizational capability.
Experience with Microsoft Office and Outlook.
Familiarity with ERP systems preferred.
Experience with domestic transportation terms and procedures, including freight terms, documentation, claims filing, load planning and shipment tender.
Experience with international terms and procedures, including INCOTERMS, ISF filing, Commercial Invoices, customs clearance, and Harmonized Tariff classification.
Experience in Production planning/execution, including Bills of Material, scheduling, and assignment of materials.

Responsibilities

Prepare and monitor contracts in conjunction with the sales team; Coordinate the development and implementation of contract administration plans and provide on-going oversight of contract performance and issue corrective actions when needed.
Facilitate timely and accurate account /orders management for various customers, via direct communication with the customers, vendors, and sales team.
Build strong customer relationships while supporting sales personnel in identifying customer practices and needs to resolve issues and identify process improvements. Proactively seek to understand the needs of the customers and provide the highest standards of service.
Monitor and track all pending orders, including entering, troubleshooting, and communicating information about scheduling, cancellations, and inactive orders.
Mitigate customer complaints, provide appropriate solutions and alternatives within time limits; provide follow up to ensure optimal resolution.
Review contracts and orders for completeness and accuracy. Acquire needed information and/or approvals prior to releasing order for shipment (i.e.: pricing discrepancies, sample and quality requirements, approval to ship close-dated cases, etc.).
Collaborate with Sales on contract releases and generate shipment releases & labeling, send to the supplier
Communicate with overseas suppliers and Shared Services Team
Review and approve sailing schedule, draft labels, draft commercial invoices, draft B/L, and coordinate bookings
File set-up and maintaining of related files and update shipment release and backlog in ERP
Gather IFS data to submit to Shared Services
Determine whether substitutions / date changes are required for order fulfillment based upon projected shortages as compared to planned production / scheduled transfers/aging inventory.
Manage and organize documentation requirements and compliance mandates per customer and government regulations, including IFS data.
Responsible for meticulous and detailed record keeping for auditing and reporting purposes.
Perform daily activities of the invoicing and billing functions. Assists in the tracking and necessary follow-up action for life of invoice.
Provide A/R with invoice management assistance to resolve short/over payments and claims; communicate issue, root cause and resolution to internal and external customers in a timely manner.
Manage returns, damage claims and complaints; communicate cause and resolution to affected/responsible business partners, assign action items to appropriate personnel and ensure approval is obtained.
Participate in team initiatives to further continuous improvement.
Occasional special projects as requested / Other duties as assigned by management.