Logistics Lead

McKesson•Phoenix, AZ

8d•$18 - $30

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Logistics Support Specialist serves as the primary point of contact for out-of-state retail logistics operations, ensuring timely and accurate courier services for pharmacy deliveries. This role requires strong communication, problem-solving, and organizational skills to manage courier relationships, resolve delivery issues, and support pharmacy operations in alignment with McKesson’s Shared Principles (I2CARE & ILEAD). Shift: This role will require one weekend day per week. Schedule options are as follows: Saturday 7am - 3 pm, Monday-Thursday 9 am - 5 pm Saturday 7 am - 3 pm, Sunday - Wednesday 9 am - 5 pm Sunday - Thursday 9 am - 5 pm

Requirements

This role requires strong communication, problem-solving, and organizational skills to manage courier relationships, resolve delivery issues, and support pharmacy operations in alignment with McKesson’s Shared Principles (I2CARE & ILEAD).

Responsibilities

Customer & Courier Coordination Serve as the primary contact for customer logistics issues related to out-of-state retail deliveries.
Monitor and track courier performance (national and local), ensuring timely pickups and deliveries.
Resolve courier-related issues, including missed pickups, delays, and delivery discrepancies.
Respond to customer and store inquiries regarding delivery status and logistics concerns.
Maintain professional communication with customers and internal teams to address service requests and operational questions.
Courier Relationship Management Oversee relationships with FedEx, UPS, and other courier partners.
Notify account managers of program changes or onboarding of new markets.
Escalate shipping concerns to McKesson management and customer contacts promptly.
Operational Support & Compliance Work independently to creatively solve logistics challenges and develop timely solutions.
Support pharmacy operations as needed, including inventory monitoring and supply coordination.
Ensure compliance with company policies, procedures, and SOPs.
Recommend updates to SOPs and courier MOPs to improve efficiency and accuracy.
Reporting & Documentation Complete monthly invoicing and SLA reports, including on-time delivery metrics.
Audit packages prior to courier handoff to ensure accuracy and reduce re-ships.
Assist in investigations of lost or missing packages.
Coordinate annual delivery of “return to sender” packaging supplies to store locations.
Cross-Functional Collaboration Communicate operational concerns with peers and supervisors to support resolution.
Provide peer support to alternate customer CF locations as needed.
Support other lead areas (e.g., Production, Mail) when coverage is required.
Inventory & Supply Monitoring Assist customer in monitoring shipping supply inventory and report shortages.
Ensure adequate supply levels to support production and delivery operations.
Confidentiality & Principles Maintain confidentiality of sensitive information.
Promote and adhere to McKesson’s Shared Principles (I2CARE & ILEAD).