Logistics Dispatcher

URS Group•Plymouth, MI

About The Position

The main function of the Dispatcher is to help coordinate our professional car haulers’ across the region with accuracy, courtesy, and superb service, which allows both the driver to maximize their revenue and earnings potential. This position requires a self-motivated professional with the ability to think quickly on his/her feet, exercise independent judgment, and possess the ability to work with our delivery professionals in a professional and courteous manner daily. A successful Dispatcher will have a unique ability to interact with our professional car hauler’s and possess the ability to balance their desires with customer requirements, while constantly maintaining focus on the car hauler’s revenue requirements and company profitability.

Requirements

Effective listening and strong communications skills
Excellent customer service and resolution skills
Relationship building skills
The ability to identify unscheduled opportunities and make decisions which benefit both the driver and United Road.
Highly organized and detail oriented
Ability to multi-task and prioritize work in a fast-paced environment and handle moderate stress environment
Intermediate proficiency in Microsoft Word, Excel, Outlook, and Internet
Ability to learn company-specific programs
College degree or one year of logistics experience preferably in a trucking environment
Strong oral, electronic, and verbal communication skills
Knowledge of FMCSA and DOT regulations

Nice To Haves

Previous supervisory or management experience preferred
Elog experience is a plus

Responsibilities

Plan, coordinate and manage loads in an efficient and cost effective manner
Serve as first point of contact for professional car haulers and manage all aspects of the dispatch process which ranges from load assignment to delivery and any issues that may arise during the process.
Maintain constant line of communication and positive professional relationships with internal and external customers
Monitor all delivery professionals’ daily activities and current orders to confirm accurate pick-up and delivery, and prepare the driver’s daily deliveries in accordance with customer performance standards to achieve the customers on time requirements.
Troubleshoot and resolve issues effectively and professionally
Work in cross functional team to address service issues as needed.
Other duties as assigned by terminal management.