Logistics & Dispatch Coordinator
About The Position
The Logistics & Dispatch Coordinator is responsible for communicating with customers regarding delivery or pickup times, and special handling requests. Planning pre-determined routes and accommodating route changes as needed. Preparing dispatch documents, as well as generating bills of ladings (BOLs). Role will also coordinate and oversee the scheduling and dispatching of drivers and vehicles to ensure timely and efficient transportation of materials. This role requires effective cross-collaboration and cross-communication with drivers, customers, and internal departments, as well as the ability to respond promptly to service issues and changes in scheduling.
Requirements
- 1-3 years of experience in logistics coordination, dispatching, or fleet operations.
- Strong analytical and problem-solving skills.
- Proficiency in Outlook, Microsoft Office.
- Excellent communication and multitasking abilities.
- Fast learner and can-do attitude & customer focus
Nice To Haves
- Associate degree in logistics, supply chain, business or related field preferred.
- Bilingual English/Spanish preferred.
- Familiarity with waste management operations is a plus.
- Familiarity with ERP, QuickBooks or tracking software's
Responsibilities
- Communicate via phone, and email with service providers, such as trucking companies, brokers, ocean carriers, terminals, global consolidators (brokers), and customs brokers.
- Negotiate and arrange transport of goods with shipping or freight companies.
- Prepare bills of lading, invoices, packing list for domestic & export shipments
- Monitor driver's locations and utilization to coordinate service and schedules
- Respond to customer inquiries and service requests promptly and professionally
- Communicate with customers to provide updates on delivery times and address any service issues
- Coordinate with internal departments to ensure customer needs are met
- Maintain accurate records of dispatch activities, driver logs, and service calls
- Prepare and present reports on dispatch operations to management
- Utilize dispatch software to track and optimize routes and schedules
- Perform other job-related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
