Logistics Dispatch Associate

Atlas World Group•Raleigh, NC

About The Position

TopHAT Logistical Solutions, a division of Atlas Logistics, spans coverage across the United States and Canada. TopHAT is a full service “white glove” delivery company specializing in final mile, dedicated delivery. We provide world class service for retail customers coast to coast. TopHAT has been a leading service provider for over 12 years and growing. Our specialized delivery approach gives us an edge on the competition by providing world class service at an affordable price. The Dispatch Associate helps to manage the success of our operation in a high-volume home delivery environment. Due to the unique challenges of the industry, it is essential that applicants possess the skills necessary for success in performance-based environments that focus on client service, urgency, and continuous improvement. The Dispatch Associate II reports directly to the Location Manager.

Requirements

High School Diploma/Equivalent.
2-4 years' job-related experience and/or a combination of both education and experience are required.
Effective problem-solving, oral, and written communication skills.
Ability to establish and maintain effective working relationships with employees, clients, and other outside organizations.

Nice To Haves

Experience in Logistics/In-Home Delivery/Electrical preferred.
Knowledge of DOT regulations a plus.

Responsibilities

Dispatching 5+ in home delivery teams through multiple stops.
Initiating call behinds with customers.
Accurately manage shipment updates, including customer notification and data entry into client reporting system.
Reporting delivery delays / in window times to customers.
Building relationships and establish effective communication with customers, clients, and staff to ensure continued and expanding operating improvements.
Other duties may be assigned.