Logistics Customer Service Specialist

Tessenderlo Kerley•Phoenix, AZ

2d•Onsite

About The Position

Are you a supply chain-savvy problem solver who takes pride in accuracy, responsiveness, and delivering exceptional service? As a Logistics Customer Service Specialist, you’ll play a key role in supporting both internal teams and external customers throughout the full order process. This role is ideal for someone who thrives in a fast-paced environment, pays close attention to the details, and approaches every challenge with a solutions-first mindset. You’ll ensure orders flow smoothly, troubleshoot issues before they impact the customer, and build strong relationships that support our long-term business success. Please Note: This role is primarily office-based. After 90 days, you’ll have the opportunity to work from home up to 1-2 days per week.

Requirements

3-5 years of customer service experience (order management or related field preferred).
Associate degree or higher preferred (or equivalent experience).
High attention to detail.
Strong Microsoft Office skills (Excel, Outlook, Word, PowerPoint).
Excellent communication, adaptability and problem-solving abilities.

Nice To Haves

Familiarity with SAP is a big plus.
Understanding of supply chain or logistics operations is beneficial.
Industry experience in mining, refineries, agriculture, or bulk liquid shipments is a plus.

Responsibilities

Manage customer orders via phone, email and fax using Microsoft Products & SAP.
Maintain and invoice orders post-shipment, process pricing changes and update customer master data.
Respond to customer inquiries, troubleshoot delivery or product concerns, and provide timely resolutions.
Partner with internal departments (Sales, Operations, Transportation) to deliver exceptional service and order accuracy.
Support month-end close and related reporting or administrative tasks in collaboration with Shared Services.
Participate in cross-training and continuous improvement of department systems and processes.
Assist with training and onboarding of new team members as needed.
Maintain professionalism in a fast-paced office environment with occasional extended hours or weekend work.

Benefits

Medical-Dental-Vision-Prescription (Low employee premiums!)
401(k) plan with dollar-for-dollar matching up to the first 5% of employee contribution
401(k) company retirement contribution at year-end, equal to 4% of annual base salary
Short-term incentive awards based on measured performance criteria
Life Insurance (2x annual base salary)
Paid vacation and sick time, and 10 paid holidays per year
Tuition Reimbursement: Up to $5,000 per calendar year (non-taxable)
Adoption Assistance: Up to $7,500 in reimbursement assistance
Paid maternity and parental time off
Business Travel Life & Accident Insurance
Flexible Spending Account
Telemedicine program for you and your dependents
Long-Term Disability insurance
Company referral program