Logistics Customer Service Represetative

Quirch Foods•Coral Gables, FL

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description Essential Duties and Responsibilities: Serve as a liaison between national account customers and internal departments including sales, logistics, and customer service. Manage order entry, tracking, and fulfillment processes to ensure timely and accurate delivery. Maintain up-to-date records of pricing, product specifications, promotions, and customer information. Coordinate with supply chain and operations teams to monitor inventory levels and address potential issues. Assist in the preparation of reports, sales data analysis, and performance metrics for key accounts. Resolve customer inquiries and issues promptly, ensuring a high level of satisfaction. Support national account managers with administrative tasks, meeting preparations, and project coordination. Qualifications and Educational Requirements: Associate’s or Bachelor’s degree in Business, Marketing, or a related field preferred. 2+ years of experience in sales support, customer service, or account coordination. Strong communication and interpersonal skills with a customer-focused mindset. Proficiency in Microsoft Office Suite, especially Excel; experience with ERP systems is a plus. Excellent organizational skills and attention to detail. Ability to manage multiple tasks and priorities in a fast-paced environment. We are Quirch Foods. Our Passion is your Joy. We are one of the largest distributors of food products in the U.S., Latin America, and the Caribbean, with a customer list that includes independent and chain supermarkets, foodservice distributors, processors and manufacturers, cruise lines, and restaurants. With 55 years of solid history and experience, today we operate a fleet of just under 500 refrigerated trucks and over 2.3 million square feet of combined distribution space through 22 facilities in Florida, Georgia, North Carolina, Tennessee, Alabama, Louisiana, Illinois, Texas, Washington, Oregon, and Puerto Rico. Quirch Foods owns a portfolio of proprietary food brands and offers domestic and international logistics, cold chain services, marketing support, as well as advanced technological solutions to provide unmatched service to its customers. Our culture is one of Win/Win, not just for our customers but also for every team member. We take pride in our diverse workforce, and each team member takes part in the company’s continuous growth.

Requirements

Associate’s or Bachelor’s degree in Business, Marketing, or a related field preferred.
2+ years of experience in sales support, customer service, or account coordination.
Strong communication and interpersonal skills with a customer-focused mindset.
Proficiency in Microsoft Office Suite, especially Excel; experience with ERP systems is a plus.
Excellent organizational skills and attention to detail.
Ability to manage multiple tasks and priorities in a fast-paced environment.

Nice To Haves

experience with ERP systems is a plus.

Responsibilities

Serve as a liaison between national account customers and internal departments including sales, logistics, and customer service.
Manage order entry, tracking, and fulfillment processes to ensure timely and accurate delivery.
Maintain up-to-date records of pricing, product specifications, promotions, and customer information.
Coordinate with supply chain and operations teams to monitor inventory levels and address potential issues.
Assist in the preparation of reports, sales data analysis, and performance metrics for key accounts.
Resolve customer inquiries and issues promptly, ensuring a high level of satisfaction.
Support national account managers with administrative tasks, meeting preparations, and project coordination.

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