Logistics & Customer Service Coordinator Logistics & Customer Service Coordinator

Valentino•New York, NY

1d•$25 - $27•Hybrid

About The Position

The Logistics & Customer Service Coordinator manages the Customer Data and orders within the ERP system for the Wholesale division, reporting, and warehouse activities monitoring. All tasks which require accuracy of this data fall within the scope of support and responsibility of the CS and Logistics Coordinator. This position ensures smooth flow of sold inventory.

Requirements

Advance skills in Microsoft Excel
Base knowledge of ERP uses for CS responsibilities, ideally SAP specifically
Detail oriented with strong administrative skills
Efficient with data entry while maintaining data accuracy
Fast learner and diligence with system management
Strong relationship management and interpersonal skills
1 – 3 years’ experience in SAP, fashion Customer Service, Logistics, ERP is preferred

Responsibilities

Run shipping reports and track delivery flow weekly.
Ensure all order data is accurate for smooth billing and shipping purposes.
Keep Customer Master Data updated and aligned with WHL Routing Guides.
Manage sales orders propagation to production, in coordination with US Sales team for every sales campaign (8 times per year).
Manage EDI process for wholesale sales orders: creation and sending of UPCs and review transmitted orders to ensure accuracy.
Create and track all Return Authorizations for Wholesale accounts.
Action monthly End-of-Season Return Authorization close out activities.
Manage rejected RA items in coordination with warehouse and sales team.
Liase with HQ CS to ensure cancelations and any sales order adjustments they require are actioned and with accuracy.
Will engage directly with wholesale customers on key customer service action items: shipment issues, damages, EDI.
Control the activities of the warehouses, to give them (if necessary) the correct priorities.
Internal transfers between different warehouse locations.
Release of the RTL shipments to the warehouse and monitor the goods ships on time.
International shipments for the RTL channel.