Logistics Customer Coordinator

Allen Lund Company, Inc.•Orlando, FL

13h

About The Position

We are always looking for exceptional people to join our fast-paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with us for over 10 years! We are looking for a Customer Service Representative to join our team! In this role, you act as one of the Logistics Customer Coordinator, serving as the middleman that brings the office and our customer together to move the truckload and LTL volumes of dry, refrigerated, and flatbed cargo.

Requirements

Mindset: You are a self-motivated, enthusiastic team player who excels in a fast-paced environment.
Communication: Possess excellent and effective communication skills.
Service: Have a strong customer service orientation and excellent work ethic.
Problem Solving: Demonstrate effective negotiation and problem-solving skills, and the ability to handle conflict.
Efficiency: Exhibit excellent time-management skills with the ability to multitask.
Execution: You are highly organized and detail-oriented , with the ability to quickly process information and make decisions.

Nice To Haves

Experience in Freight Brokerage/customer service is a plus.

Responsibilities

Load Distribution: Manage and distribute both produce EDI loads and produce manual tenders to various offices.
Reporting: Provide daily service reports and manage and update the DSR for problem loads company-wide.
Bidding: Coordinate bidding on off contract with value-added service.
Route Coordination: Coordinate optimal loading and delivery patterns and times utilizing management insight to minimize time and miles traveled with regards to the customer, advising if a load is manageable.
Customer Image: Maintain and increase ALC’s image and reliability with customers.
Issue Resolution: Communicate with traffic departments on daily issues.
Pricing: With management approval and oversight, determine a "fair" price to charge the customer.
Product Communication: Communicate product compatibility and shipping requirements for dry loads and temperature requirements and maintenance when handling produce loads, with management oversight.