Logistics CSR

Genpak LLC • Charlotte, NC

4h

About The Position

The Logistics CSR will be the liaison between customers, 3PL, warehouses, and
internal teams for logistical support related to shipping and delivery of
orders. This role will work closely with 3PL and warehouses to ensure shipments
are loaded according to target ship dates. Delivery related issues will be
managed within this role which will require interaction between customers and
3PL to determine resolution. Position will participate in weekly 3PL / warehouse
meetings to answer and assist with questions.

Requirements

• High school diploma or greater
• Logistics/freight related experience required, including but not limited to shipment coordination, load planning, shipment tracking, freight documents and customs forms (both domestic and foreign)
• Excellent communication skills, including professional email etiquette
• Analytical skills
• Ability to work in a fast-paced environment
• Strong organization skills
• Strong follow-up

Responsibilities

• Communicate missed pick up appointments with customers arranging freight
• Ensure customers provide new, amended, or rescheduled delivery appointment information to 3PL
• Report missing or wrong information found within 3PL shipment tracking portal
• Identify and address issues with essential documentation for both domestic and international shipments
• Answer all shipment, appointment, and WH capacity related inquiries
• Review of WH Capacity reports, daily
• Ensure timely, accurate, and efficient movement of goods

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED