Logistics Coordinator

Imperative Logistics Group•Atlanta, GA

15h•Onsite

About The Position

Imperative Logistics Group is an industry leader in the movement of critical, time-definite, expedited air and ground shipments. Built by experience, technology, communications, proven operating standards and procedures, and world-class customer service. Imperative Logistics gets the job done. As a Logistics Coordinator for our team, you will be providing customer service and operational support, which includes taking customers' orders, communicating with our vendor network of airlines, cargo handlers, and pickup/delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately. If terms like: Next Flight Out (NFO), Next Truck Out (NTO), Expedited shipping, Same Day Freight, Hand Carry, Time Critical freight, Expedited Freight Forwarding, and White Glove Service are familiar to you, please apply! HOURS: In Office Monday – Friday LOCATION: Forest Park, GA – 7 minutes from Hartsfield-Jackson airport

Requirements

3-5 years as a Logistics Coordinator in a Freight Forwarding company.
Firm understanding of Domestic Freight Forwarding logistics and coordination.
Hard-working, team-oriented individual who thrives under pressure and against deadlines
Holds self to the highest degree of personal integrity
Able to multi-task and prioritize time and workload in a fast-paced environment
Self-motivated; able to work both independently and within a team environment
Demonstrated time management, organizational skills and consistent follow-through
Excellent written and verbal communication skills
Computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications.
Hands-on experience with shipping software is required; larger formats are preferred.
Geographical knowledge of the U.S.

Nice To Haves

Experience shipping Life Sciences products and Urgent Medical products is preferred

Responsibilities

Customer Service
Place new bookings and route the shipment to meet service and maximize profit
Problem solve with customers and vendors (airlines and pickup/delivery agents)
Serve as an additional point of communication for all customer service and documentation-related matters
Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
Monitor shipments from order entry through delivery to ensure on-time performance
Correspond with customers extensively via phone, e-mail and website
Assist our employee drivers, agents, and carriers in obtaining critical information
Contribute to team effort by executing tasks delegated to you as needed
Manage and distribute a high volume of incoming calls and emails
Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
Support new and existing customer accounts to foster business development
Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
Prepare quotes for customers and vendors
Follow communication procedures, guidelines, and policies closely to achieve customer objectives
Operations
Understand and apply knowledge of unique freight handling characteristics and delivery requirements
Provide a high level of accuracy in order documentation, be very detail-oriented
Suggest improvements to business processes and procedures when applicable
Perform tasks such as gathering and analyzing data via Excel spreadsheets
Scrutinize vendor invoices our accounting team deems questionable