Logistics Coordinator

DSV•Newport Beach, CA

97d

About The Position

Logistics Coordinator primary role is to handle all day-to-day operational elements of our customer’s needs. Seeks out the best methods to move the freight based on customer requirements. Requires flexibility and adaptability to work extended hours to meet work demands. Requires ability to organize and prioritize activities to complete tasks and assignments with a high degree of independence, in a timely/efficient manner. Ability to perform with a high level of accuracy. Performs all necessary Import, Export and Domestic Transportation activities. Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department. To anticipate, identify and rectify any exceptions and to keep the customer always informed. Committed to achieving Transportation targets in a timely fashion while focusing on continuous improvement.

Requirements

Minimum 1-2 years in transportation/logistics/distribution
College Diploma / University Degree in Business, Logistics, or International Trade preferable
Good command, both verbal and written, English skills.
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Act as a role model for DSV values and adhere to the Code of Conduct
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite

Nice To Haves

CIFFA certificate, an asset
Dangerous Goods Certification, an asset
French is not mandatory but preferred.
Working knowledge of transportation management software i.e., Load Link, PC Miler, etc., would be an asset.

Responsibilities

Analyze booking information from customer to determine and verify the service requirements, verify the appropriate routes, border crossing points and rates and enter the information in the system.
Works independently to accomplish tasks within scope of job.
Co-ordinates the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction. Being courteous and responsive in all interactions with clients. Ensures the timely resolution of customer inquiries, concerns, and problems.
Effectively and efficiently responding to internal and external client’s inquiries; resolving any conflicts or problems that might arise; etc.
Ensuring all client correspondence maintained up to date, ensuring appropriate electronic copies are uploaded along with milestones.
Work with both Internal and External clients to prepare and present quotes. Maintain quotes in system
Contact carriers to confirm equipment, expectations, and load details.
Dispatch shipments - Communicate with carriers to monitor freight movement
Milestones UPDATE in Real time environment.
Optimize DSV profit margin as much as possible without compromising service.
Monitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issues
Update our transportation management system and customer websites of real time load locations
Identify problems proactively and develop creative and efficient solutions
Ability to prioritize loads based on importance and delivery date
Communicate any modifications to sales team to update clients
Build strong relationships with the carriers assigned through communication and ongoing monitoring of on time performance.
Resolve issues with the customer and Dedicated Shipment Coordinators as required.
Complete performance reports for all carrier related issues in a timely manner. Notify potential issues to the appropriate parties.
Negotiate any additional charges with carriers. Assist to maintain the accuracy of carrier information.
Ensures that tracking meets established standards but will escalate for resolution as appropriate.
Understand current industry market conditions. Communicate any carrier issues that might impact operations.
Keep the Operations Team and Sales updated on significant issues or trends.
Maintaining the confidentiality of client information.
Maintaining the integrity of shared work files on network system shared programs
Meet KPI standards as per company guidelines.
Collection assistance as required
Other duties and assignments as required
Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.