GC Pro Logistics Coordinator (Hiring Multiple Locations)
About The Position
We are focused on bringing the power of technology to customize solutions in sound and sight to creating new experiences in the fields of personalized studios, concert venues, educational institutions public and private, and houses of worship, we design and install custom audiovisual systems that exceed expectations. Are you a high-performing AV Sales Professional looking to embark on a journey to propel your career to the next level? If so, then consider joining the GC Pro sales team who sell business-to-business audio visual solutions to a broad scope of customers. The Logistics Coordinator (LC) supports GC Pro Account Managers by assisting with client payments and managing the order fulfillment process, including shipment tracking and delivery coordination. This role ensures that products and materials are delivered accurately, on time, and in accordance with GC Pro and vendor standards.
Requirements
- High School Diploma or GED required.
- Minimum 3 years of experience in logistics, operations support, or order management—ideally within Guitar Center.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint); experience with CRM or POS systems preferred.
- Strong organizational, problem-solving, and follow-up skills.
- Excellent communication skills and ability to work collaboratively with both internal and external partners.
Nice To Haves
- Basic familiarity with pro audio, video, or musical instrument equipment a plus.
Responsibilities
- Coordinate all aspects of GC Pro orders from client payments to delivery of goods and services.
- Track purchase orders, shipping, and delivery details, ensuring all data is correctly logged in CRM or GC systems.
- Communicate proactively with Account Managers, vendors, store personnel, and clients to provide status updates and/or resolve delays or discrepancies.
- Verify pricing, quantities, and delivery information on all purchase and sales orders.
- Process “roll tickets” upon proof of delivery.
- Support GC Pro related store operations by locating and coordinating store-sourced stock, assisting with shipping and receiving, and collaborating with retail teams.
- Offer guidance on GC Pro processes and protocols related to order management and fulfillment.
- Assist with returns, exchanges, and warranty claims, ensuring timely and accurate resolution.
- Identify and report inventory discrepancies, damaged goods, or obsolete Y Code items for RMA opportunities.
- Participate in team meetings, trainings, and special projects as assigned.
Benefits
- For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour!
- Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
