TrumpCard - Logistics Coordinator

Imperative Logistics-posted about 2 months ago
Full-time • Entry Level
Onsite • Carlsbad, CA
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In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately.

  • Customer Service
  • Place new bookings and route the shipment to meet service and maximize profit
  • Problem solve with customers and vendors (airlines and pickup / delivery agents)
  • Serve as an additional point of communication for all customer service and documentation-related matters
  • Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
  • Monitor shipments from order entry through delivery to ensure on-time performance
  • Correspond with customers extensively via phone, e-mail and website
  • Assist our employee drivers, agents, and carriers in obtaining critical information
  • Contribute to team effort by executing tasks delegated to you as needed
  • Manage and distribute a high volume of incoming calls and emails
  • Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
  • Support new and existing customer accounts to foster business development
  • Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
  • Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
  • Prepare quotes for customers and vendors
  • Follow communication procedures, guidelines, and policies closely to achieve customer objectives
  • Operations
  • Understand and apply knowledge of unique freight handling characteristics and delivery requirements
  • Provide a high level of accuracy in order documentation, be very detail-oriented
  • Suggest improvements to business process and procedures when applicable
  • Perform tasks such as gathering and analyzing data via excel spreadsheets
  • Scrutinize vendor invoices our accounting team deems questionable
  • 1+ year experience providing customer service and operational support. Preferably in Shipping or Logistics.
  • Full Time + Overtime available: 9-12 hour days (Mon-Fri)
  • Hard-working, team-oriented individual that thrives under pressure and against deadlines
  • Holds self to the highest degree of personal integrity
  • Able to multi-task and prioritize time and workload in a fast-paced environment
  • Self-motivated; able to work both independently and within a team environment
  • Demonstrated time management, organizational skills and consistent follow-through
  • Excellent written and verbal communication skills
  • Computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications. Cargowise preferred.
  • Geographical knowledge of the U.S.
  • Cargowise preferred.
  • Medical, Dental, and Vision insurance
  • 401k + matching contribution
  • HSA + matching contribution
  • Paid Time Off
  • Life Insurance
  • Employer-paid short and long-term disability insurance
  • ...and more!
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