Logistics Coordinator

Crucial Learning • Provo, UT

3d • $40,000 - $60,000 • Onsite

About The Position

Logistics Coordinator Reports To: Supply Chain Manager Employment Type: Full Time, FSLA Status: Non-Exempt, EEO Category: Service Worker The Impact you Will Have: You will be responsible for the accuracy, speed, and efficiency of our order fulfillment operations. Your work will directly impact customer satisfaction, operational costs, and our ability to scale by ensuring orders are processed correctly, shipped on time, and continuously optimized. Please note: This position is on site in our warehouse in Provo, UT.

Requirements

• 3+ years of experience in logistics, warehouse operations, or fulfillment
• Strong understanding of warehouse operations, inventory management, and order fulfillment processes
• High school diploma required; bachelors degree in supply chain management or related field preferred
• Demonstrated leadership or supervisory experience preferred
• Experience with international shipping preferred
• Experience working with 3PLs
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail
• Experience using ERP or warehouse management systems (NetSuite preferred)
• Proficiency with Microsoft Office and cloud-based tools (e.g., Google Workspace, Slack)
• Strong communication skills, including professional phone and email etiquette
• Ability to lift and move 2040 lbs. regularly during a shift
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Responsibilities

• Process and fulfill daily orders, including picking, packing, and shipping for domestic and international customers
• Ensure all orders are fulfilled accurately and shipped on time to meet service-level expectations
• Coordinate with carriers (UPS, FedEx, freight providers) to resolve issues and clear customs holds
• Ensure compliance with international shipping requirements (customs, documentation)
• Use ERP systems (NetSuite) to monitor order queues, print pick tickets, track orders, and maintain inventory levels
• Maintain accurate inventory through cycle counts and inventory tracking
• Receive, sort, and distribute incoming mail and shipments
• Manage returns and reverse logistics processes
• Monitor and respond to internal communications (email, Slack, phone) in a timely and professional manner
• Troubleshoot and resolve shipping, receiving, and order discrepancies
• Maintain a clean, organized, and safe warehouse environment
• Collaborate with the sales team to support special orders and customer needs
• Supervise and support 23 order processing team members, including training and performance management
• Develop, document, and maintain standard operating procedures (SOPs) for fulfillment processes
• Identify and implement process improvements to increase efficiency and accuracy
• Track and maintain key performance metrics (e.g., fulfillment accuracy, shipping times, error rates)
• Support purchasing activities, including vendor coordination and order placement
• Assist in vendor communication and negotiations to ensure cost-effective and timely procurement
• Deliver excellent customer service to both internal teams and external clients

Benefits

• Access to some of the richest professional development programs
• A variety of benefits. Programs include health benefits, life insurance, income protection and retirement savings plan with employer contributions to assist with your health & financial security today and in the years ahead
• Access to health benefits and wellness programs for employees and families
• The ability to work in a flexible work environment
• Professional development support as we want YOU to be successful in your career. Our team will work with you to establish the goals you are trying to achieve in your profession

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees