Logistics Coordinator - Decatur, IL

Archer Daniels Midland•Decatur, IL

3d•Onsite

About The Position

Logistics Coordinator – ADM Logistics – Decatur, IL This is a non-exempt level position. Position Summary: The Logistics Coordinator position will work alongside the customer service team and act as a primary point of contact for their customer accounts. This position will be responsible for the day to day operations with each of their assigned accounts to ensure their transportation needs are met with a high level of service and communication. This role will also assist the sales team in onboarding new customers. Key metrics will include customer revenue / profit numbers, load count and set communication metrics. This position will report to the Senior Sales Manager and is based at our Decatur, IL North American Headquarters.

Requirements

Excellent verbal communication skills with emphasis on email / telephone communications
Ability to work on the customer’s schedules and timelines
Quick communication
Strong organizational skills and attention to detail
Aggressive self-starter with keen negotiation skills in order to be successful in this role
Knowledge of brokerage, third party logistics and freight forwarding is helpful
Previous sales / account experience is strongly preferred
Proficient in Microsoft Office applications such as, Word, Outlook, Excel and PowerPoint is required
Knowledge of OPGO / APGO / Salesforce is helpful
A college degree is preferred
Ability to build strong internal and external relationships
Ability to work alone or in a team environment

Responsibilities

Assist Account Management Team and Sales Team on day-to-day customer operations
Work with Sales Team and Business Units to onboard new customer accounts
Understand customer’s business and utilize knowledge and resources to provide customized solutions to each account
Address and support customer challenges, opportunities and threats while considering their tolerance for transit time, cost, risk and market conditions
Own all aspects of the customer relationship, acting as the primary point of contact, and manage customer’s logistics needs including rate quotations, order management, and customer reports.
Elicit customer feedback to help guide future product and service offerings
Train additional team members, as necessary
Maintain working relationships with customers, including logistics consulting and cost reductions.
Travel may be included.
Track and report trends in customer accounts to management, including revenue and load count reports
Development and tracking of key performance indicators and metrics
Establish and meet individual goals and objectives relating to all aspect of the position
Participate in department sales and operational meetings.
Completion of customer tracking reports / usage of customer TMS systems
Track and trace shipments, data entry into internal TMS required.
Create development plan and work with manager to implement.

Benefits

In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Additional benefits include:
Paid time off including paid holidays.
Adoption assistance and paid maternity and parental leave.
Tuition assistance.
Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

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