Logistics Coordinator Technology Specialist - Contact Center

Compass Connections•San Antonio, TX

14d

About The Position

It's a great feeling to work for a company that does so much good for others around the world! Academic Req: Required – Bachelor’s or undergraduate degree from an accredited program/university, preferably in Information Technology or related field Certifications: First aid, CPR, Emergency behavior intervention Work experience: Required – Two (2) years of experience coordinating complex program operations

Requirements

Pass a pre-employment drug screen and random drug screens throughout employment.
Provide proof of work eligibility status upon request.
Pass a pre-employment and biennial criminal background checks.
Demonstrate the ability to: a. Respond sensitively and competently to the service population’s cultural and socio- economic characteristics. b. Communicate effectively in writing and verbally in English. c. Work collaboratively with other staff members, service providers and professionals. d. Read, understand, and interpret policy manuals and documents. e. Work in a fast-paced environment and maintain emotional control and professional composure at all times. f. Maintain computer literacy required to meet the responsibilities of the position. g. Organize and plan work. h. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team
Demonstrate a working knowledge of all Compass Connections policies and procedures.
Compass Connections is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Ensure technology platforms maintain 24/7 operability.
Provide immediate visibility of any operational challenges to program leadership.
Troubleshoot equipment setup and user challenges and liaise between program staff and IT as needed.
Participate in the development and launch of platform initiatives and support efficient implementation.
Analyze program trends and disseminate critical data.
Keep program leadership immediately informed of technology, asset, data, or equipment updates.
Travel to assigned worksites as required to maintain equipment functionality.
Complete weekly supervision with assigned staff. Support assigned staff in their professional development and track progress.
Maintain accurate records, files, forms, statistics, and additional relevant information in accord with agency policy, licensing, and/or funding requirements.
Maintain program inventory.
Attend leadership meetings with all programs supervisory staff.
Other job duties as assigned.
Maintain confidentiality in all areas of the service population and program operations.
Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, children, and community members and complying with required dress code at all times.
Monitor, track, and maintain all program equipment, assets, and expenditures.
Develop and maintain expertise on all technology platforms used by assigned programs.
Train personnel on the use of program equipment and technology platforms.
Maintain and troubleshoot call center platform technology to ensure call center needs are met.
Contribute to strategic development of systems improvement and assist with the implementation of new technology.
Participate in weekly supervision with assigned supervisory team and provide weekly supervision for direct reports.
Participate in workshops, seminars, education programs and other activities that promote professional growth and development.