About The Position

The prepaid management team within Amazon Global Logistics Transportation is seeking a highly skilled and motivated Logistics Coordinator to assist with defect research, disruptions, coaching, and management for Amazon’s Inbound Transportation. As Amazon continues to monitor and improve Carrier Performance, we consistently evaluate our tools and processes and drive improvements through shipper and carrier performance management and internal partnerships. In this role, you will play a crucial part in ensuring our carriers are educated, coached, and supported. You will have the opportunity to dive deep into complex problems and develop innovative solutions. Regular and ongoing communication with Amazon's shippers, carriers, and internal teams will be essential to maintain high performance standards. Your analytical skills will be invaluable in interpreting data and providing constructive feedback to carriers, while your problem-solving abilities will be instrumental in resolving inbound process disruptions. Our team is focused on continuous learning, innovation, and customer-centricity. We are dedicated to improving our tools and processes through effective shipper and carrier performance management, as well as strong internal partnerships. We value individuals who can think critically, collaborate effectively, and drive results in a fast-paced and dynamic environment.

Requirements

  • 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
  • High school or equivalent diploma
  • Work 40 hours/week, and overtime as required
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Are 18 years of age or older

Nice To Haves

  • Bachelor's degree, or 2+ years of Amazon experience
  • Knowledge of basic SQL queries
  • If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Responsibilities

  • Communicate externally with carriers and selling partners regarding required thresholds for Carrier Performance
  • Analyze data to provide performance feedback to carriers and assist with disputing inaccurate defects
  • Collaborate with internal stakeholders to uphold compliance with Amazon's standards
  • Drive resolution to disruptions in the inbound processes

Benefits

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
  • health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • paid time off
  • parental leave
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