Logistics Coordinator II

Kenco•Portage, MI

20h

About The Position

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About the Position The Logistics Coordinator II is responsible for the primary customer facing processes and procedures in relation to load planning, routing, and deliveries. The Logistics Coordinator II is responsible for handling customer load reporting and requests. The Logistics Coordinator may also be responsible for prepping and processing orders for shipment.

Requirements

High School Diploma or equivalent
Minimum of 1 years of experience in warehousing or DOT related environment required
Minimum 6 months experience as a logistics coordinator or related role required
Performs general administrative duties including but not limited to data entry, filing, and telephone/email correspondence
Strong written and verbal communication skills required
Ability to multi-task and maintain a high level of accuracy and professionalism

Responsibilities

Coordinates daily load planning, routing and deliveries using warehouse and transportation management systems with external partners and operations.
Creates processes that aid in the coordination of all inbound and outbound orders to/from the facility.
Serve as the key Customer Service Representative and acts as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration
Handle escalated customer service questions/needs via telephone and email with consistent professionalism.
May be required to track inventory, process units, and prepare for shipment and delivery
Assures that all special customer requirements are actioned; enters proper information into the workflow schedule
Utilize thorough product knowledge to ensure customers receive the correct product in proper working condition.
Maintains open communication with customer operations and sales forces regarding scheduled inbound/outbound deliveries.
Acts as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration.
Arranges outsourced carriers as needed.
Assists Office Supervisor and provides backup as necessary
Other duties as assigned.

Benefits

Medical insurance including HSA, HRA and FSA accounts
Supplemental insurance including critical illness, hospital indemnity, accidental injury
Dental Insurance
Vision Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
Paid Parental Leave
401(k)
Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
Employer Paid Holidays- 10 days