Logistics Coordinator II
About The Position
Imperative Logistics specializes in highly complex air, ocean and ground shipments, customs brokerage services and a full suite of international logistics services. Focusing on industries with unique needs such as life sciences, technology, aerospace and chemicals, the Global Forwarding team understands the sensitivity of your shipments and ensures the utmost attention to detail. With offices located at major international shipping hubs and a global network of agents and partners, Imperative is a critical partner in your supply chain. JOB SUMMARY The Logistics Coordinator is the liaison between customers, vendors, and other internal/external stakeholders. Our mission is to add value to our clients’ businesses and supply chains, by offering a complementary platform of premier logistics solutions that specialize in sensitive, time-definite, high-value, and white-glove shipments.
Requirements
- 5+ years of experience supporting both import and export logistics operations
- Ability to be patient and understanding, especially in the midst of challenging situations
- Comfortable using computers and Microsoft Suite, specifically Excel
- Ability to effectively problem solve
- Ability to work independently and a part of a team
- Proficient in CargoWise operating system
Nice To Haves
- Customs Brokerage and/or Freight forwarding operational background preferred, but not required.
Responsibilities
- Deliver exceptional customer service by means of excellent quality performance
- Timely communication with customers via email and phone
- Timely acknowledgement of customer complaints and issues resolution with periodic updates as needed
- Keep records of customer contact, transactions, comments, and complaints.
- Ensure documentation is complete, profession, and accurate
- Follow Standard Operating Procedures and directives as outlined by leadership and the company guidelines
- Keep records of customer contact, transactions, comments, and complaints.
- Ensure documentation is complete, profession, and accurate
- Communicating and coordinating with colleagues as necessary
- Adhere to company KPI’s (key performance indicators)
Benefits
- Medical, Dental, and Vision insurance
- 401k + matching contribution
- HSA + matching contribution
- Paid Time Off
- Life Insurance
- Employer-paid short and long-term disability insurance
- ...and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
