Logistics Clerk

Cool Runnings International•Fayetteville, GA

6d•Onsite

About The Position

The Logistics Clerk helps prepare and handle shipping paperwork, track incoming and outgoing shipments, and keep logistics dashboards up to date to support projects and daily operations. This role works closely with Cool Runnings vendors, carriers, project teams, internal departments, and the Logistics Manager to make sure materials and equipment are delivered correctly, on time, and well documented—while keeping costs in check. This role manages the preparation, verification, and organization of shipping and customs documentation to ensure accuracy, compliance, and on-time delivery. It coordinates with carriers, freight forwarders, customers, and internal teams to track shipments, resolve issues, and address discrepancies or delays. The position also supports process improvements, freight cost monitoring, and the maintenance of product and shipping records. This position is responsible for fostering a collaborative and cooperative environment with team members and other departments to provide the highest quality service standards. A critical component of the job is to actively communicate accurate information in all aspects. The Logistics Clerk is responsible for professionally representing Cool Runnings International (CRI) and Cool Runnings North America (CRNA) through consistent, accurate, and informative communication with customers, employees, and contracted laborers.

Requirements

Experience and proficient with computer systems and data entry, including proficiency in Microsoft Excel, Word, Outlook, and Internet
High School Diploma or equivalent
Excellent written and oral communication skills
Ability to work with minimal supervision, prioritize tasks efficiently, and manage workflow effectively in a team-oriented, collaborative environment
Able to be persuasive, encouraging, and motivating
Willing to work during day, and occasional evenings, and weekends
Valid driver’s license with good driving record
Physically able to climb ladders and to lift objects up to twenty-five+ pounds

Nice To Haves

Knowledge of the construction and refrigeration industries a plus

Responsibilities

Prepare, review, and process shipping documents including bills of lading, commercial invoices, packing lists, and various customs documentation as needed
Verify drop shipment contents against orders, invoices, and packing lists
Ensure accuracy and completeness of all documentation to meet carrier and customer requirements
Coordinate with freight forwarders, carriers, customers, and internal teams to resolve documentation issues
Track shipments and provide documentation support to ensure on time delivery
Maintain organized electronic and physical records of documentation in one drive project folders
Identify and correct discrepancies, delays, or errors in shipping documents
Assist in process improvement initiatives to increase efficiency and reduce errors
Adhere to completion due dates and documentation cutoffs and meet milestones, and deadlines
Assists with organizing and maintaining product information data sheets for all SKUs within Sage Intacct
Monitor freight costs and assist with freight quote comparisons
Assist with expediting critical or time-sensitive shipments with our forwarders or parcel providers
Resolve basic shipping or delivery issues and escalate problems when needed
Professionally managing phone calls, emails, and correspondence
Foster an open, positive environment of communication and teamwork within CRI to proactively resolve issues and successfully execute responsibilities.
Maintain consistent and effective communication with internal and external customers to ensure timely documentation, coordination, and follow-through.
Maintain relationships through proactive, positive communication and by recognizing and delivering on company expectations.
Demonstrate flexibility and willingness to learn new methods and skills in response to changing priorities.
Ensure documents are accurate, up to date, and properly uploaded to the CRI online storage system.
Develop and maintain a comprehensive understanding of CRI processes to support smooth transitions between all phases of project completion.
Represent CRI professionally through ethical conduct, collaboration, and positive engagement with internal teams and external partners.
Prioritize multiple tasks while maintaining exceptional attention to detail and a commitment to company standards.
Assist in enhancing, developing, and implementing organizational policies and procedures to improve project efficiency and operational effectiveness.