Logistics Account Specialist [Tempe, AZ]
About The Position
Provide shipper support to vendors and sellers They make sure they get the service that is due to them, customer support from the standpoint of operations to solve problems. If there is a missed pickup, their job is to research and ultimately resolve to ensure the freight is picked up. There is a report that comes out every morning which lists the missed pickups, the report will have some data points but there will be gaps that need to be problem solved using various tools, resources, data analysis and stakeholder communication to ultimately resolve the issue. Will work through 50 vendors to start and expected to work through 175 8 weeks into the role. Majority of communication will be in written form and less phone. Looking for people who like to solve riddles, the SOP that they have for this team provides guidelines, but they need people to jump in and own their space. Problem solving/critical thinking experience - Assigned vendors, they will have a lot of free reign to make decisions that are outside the box to drive the resolution. Need someone who can go beyond following instructions, must use critical thinking skills to find info that is not in reports. Must show good work history and tenure in previous roles. If they have advanced in their previous roles that is a big plus. Think outside the box, may not have all the answers, take the lead and connect the dots. Excel - copying and filtering data. Excellent written communication skills
Requirements
- Vendor relations or Account Management (within transportation/logistics)
- Proficient in Excel and Microsoft Office and PC skills
- Able to analyze and interpret data
- Problem solving/critical thinking experience
- Must show good work history and tenure in previous roles
- Excellent written communication skills
Nice To Haves
- Bachelors, preferred not necessary
- Advanced in their previous roles
Responsibilities
- Research and resolve missed pickups
- Use data analysis and stakeholder communication to resolve issues
- Work through 50 vendors to start and expected to work through 175 8 weeks into the role
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
