ESS Account Specialist (Tempe-Cameron)

Aston Carter • Tempe, AZ

7d • $22 - $23 • Onsite

About The Position

Join a rapidly growing team as an Account Specialist within the Enterprise Special Services (ESS) department. This role focuses on enhancing the shipper experience for vendors and sellers who utilize inbound transportation services. As part of a team driving innovation in transportation and logistics, you will play a key role in identifying network shipper defects, coaching shippers, and managing performance improvements. Collaborate directly with shippers to develop solutions and take proactive measures to enhance their performance metrics.

Requirements

• Account management and customer service experience.
• Proficiency in MS Excel, including data navigation and interpretation.
• Problem-solving skills, particularly in logistics and transportation.
• Experience in intermodal and supply chain management.

Nice To Haves

• 2 years of experience in logistics, supply chain, or related field preferred.
• Understanding of basic data analytical skills.
• Ability to write documents on process improvement proposals.
• Strong interpersonal and customer service skills.
• Effective communication and organizational skills.
• Industry backgrounds such as party planning, event coordination, real estate, sales, and restaurants are valued.

Responsibilities

• Monitor, verify, and present data on a daily basis.
• Address transportation disruptions and overcome barriers in real-time.
• Identify root causes of transportation defects.
• Maintain daily logs for assigned shippers.
• Lead weekly calls with assigned shippers.
• Conduct Daily Business Review Stand up calls.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed