Logistics Account Manager
About The Position
Develop and grow relationships at multiple levels within client organizations Identify opportunities to expand business with current accounts Retain & grow a portfolio of customer accounts Act as a primary point of contact for customers, addressing needs and creating solutions Provide an exceptional customer experience with the support of 828’s best-in-class service delivery team Monitor and manage account performance, ensuring satisfactory performance to KPI’s & SLA’s Negotiate transactional and contractual pricing agreements with customers and carriers Manage service exceptions, communicate exceptions to customers & escalate issues internally as appropriate Stay apprised of industry trends and best practices to continuously improve service offerings Conduct business reviews & recommend strategies to drive growth and enhance customer satisfaction
Requirements
- Demonstrated success in freight brokerage and transportation logistics
- Strong negotiation & problem solving skills
- Strong written and verbal communication
- Working knowledge of supply chain technologies
- Ability to multi-task in a fast-paced environment
- Effective communication and interpersonal skills with the ability to influence others both internally and externally
- Ability to self-start and independently manage workload
- Proficiency in MS Office Suite and logistics software
Responsibilities
- Develop and grow relationships at multiple levels within client organizations
- Identify opportunities to expand business with current accounts
- Retain & grow a portfolio of customer accounts
- Act as a primary point of contact for customers, addressing needs and creating solutions
- Provide an exceptional customer experience with the support of 828’s best-in-class service delivery team
- Monitor and manage account performance, ensuring satisfactory performance to KPI’s & SLA’s
- Negotiate transactional and contractual pricing agreements with customers and carriers
- Manage service exceptions, communicate exceptions to customers & escalate issues internally as appropriate
- Stay apprised of industry trends and best practices to continuously improve service offerings
- Conduct business reviews & recommend strategies to drive growth and enhance customer satisfaction
Benefits
- Career advancement opportunities and on-the-job training
- Medical, dental, vision and life insurance
- 401(k) company match program
- On-site gym facility
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
