Logistics Account Manager
About The Position
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You'll work in a supportive environment that values collaboration, problem-solving, and continuous learning. As an Account Manager you will develop relationships with customers, manage appointment times and act as liaise between our internal team and your primary accounts, handling all day to day operational needs. You will be actively involved in managing your loads from origin to destination, providing timely updates to your clients and keeping everyone aligned on expectations. Communicating with internal and external stake holders will allow you to understand and anticipate your customer's needs exceeding their service expectations. Your commitment to providing superior customer service will be the key to growing your portfolio! We're looking for the very best to join our talented team.
Requirements
- Post-secondary education is highly desirable in Transportation/Logistics or a college degree in a related field
- Minimum of 1 to 3 years' experience in a Logistics Account Manager role
- You have an unbelievable work ethic - better than anyone you know - with the drive and resiliency to win.
- Your unwavering resolve allows you to thrive in a fast-paced, high-energy and time-sensitive environment.
- Most importantly you will always Go the Distance to make it happen for our customers.
- A desire to win
- Unwavering resolve that allows you to thrive in a fast-paced, high-energy and time-sensitive environment
- Strong communicator, positive attitude with great people skills
- Great organizational skills and attention to detail
- Knowledge of Microsoft Office (ability to leverage Excel, Word, Outlook etc)
- Experience with using transportation management systems
- Industry Expertise (Transportation industry knowledge such as rates, domestic and international market, including key terminology and general knowledge of primary customer industries)
- Geographical Expertise (Continental US and Canada)
- Understanding of mileage as it relates to the passage of time, including transit time difference based on mode
Responsibilities
- Customer Service and tenacity are key to your success
- Build strong relations within the sales team and with other internal clients
- Maintain positivity in the face of adversity, pushing through roadblocks with determination and integrity
- Work with key team members on building and executing operational strategies
- Book pick-up and delivery appointments and input the load details into our Transport Management Software
- Retrieving timely location and status updates from partner carriers
- Communicating location and status updates to your portfolio of customers
- Identify areas for opportunity and to maximize efficiencies
- Always remain focused on providing best-in-class service as a means to better service and growth potential
- Continually look for opportunities to learn, always challenging the status quo
- Follow all company policies, ethics and company procedures
Benefits
- A workplace where you can learn, grow, and build your career
- A culture that encourages new ideas and continuous improvement
- Supportive leaders who provide guidance while giving you autonomy
- A team-focused environment
- A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
- Support for professional memberships, training, and certifications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
