About The Position
Adventures on the Gorge is a premier outdoor adventure destination located on the rim of the New River Gorge in West Virginia, a UNESCO World Heritage site. Offering world-class whitewater rafting, ziplining, rock climbing, and more, the resort combines thrilling experiences with cozy accommodations, exceptional dining, and breathtaking views. With a mission to create unforgettable memories, Adventures on the Gorge is the perfect place for adventurers and nature lovers alike. The Lodging Manager oversees the day-to-day lodging operations of Adventures on the Gorge, including the Front Desk, Reservations, and Housekeeping teams. This role ensures a smooth, guest-focused arrival and departure experience while maintaining high standards of cleanliness, safety, and presentation across all accommodations. The Lodging Manager coordinates cabin assignments, guest communication, housekeeping schedules, and work orders, and collaborates closely with Engineering, Sales, Tours & Activates, and F&B to support a seamless guest stay. The position plays an essential role in the resort’s brand reputation, guest satisfaction, and overall operating performance. In addition to daily operations, the Lodging Manager supports hiring, training, and coaching for frontline associates, helping to build a team that is hospitable, reliable, and well organized during peak season. The role ensures compliance with operational policies, safety procedures, and quality standards while helping to improve processes related to turnaround times, inventory control, and preventative maintenance. Success in this position is demonstrated through positive guest feedback, strong collaboration across departments, effective staff deployment, and well-maintained lodging assets. Weekend, holiday, and seasonal availability are required.
Requirements
- Two-year degree in business related field or equivalent experience preferred.
- Must be fluent in English.
- Previous hospitality experience in large, high-end resort preferred.
- Previous Front Desk management experience required.
- Computer literacy required.
- A High School Diploma or equivalent is required.
- Proficient in Microsoft business applications.
Responsibilities
- Manage the day-to-day operations of the resort while maintaining a forward-looking perspective
- Integration of front desk and housekeeping departments into a successful efficient operation
- Supervise Front Desk supervisors
- Ensure that staff deliver excellent customer service
- Regularly reviews and updates Flybook reservations system as needed and maintains consistent communication with all departments in relation to the reservations system
- Provide on-going customer service coaching and training to staff
- Responsible for monitoring guest comments program
- Successfully respond to, resolve and record guest issues
- Support all staff, as requested
- Supervises Reservationists, Housekeeping, Guest Services teams
- Communicate with Housekeeping, Resort Activities, Transportation, and F&B to facilitate the highest level of guest service
- Ensures that staff adheres to policies and procedures
- Assists with any projects or programs relating directly to customer service
- Ability to work a varied schedule
- Perform all functions of a Front Desk agent as required
- Perform all functions of a Front Desk supervisor as required
- Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
- Report to work on time and in complete uniform
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
