Position: Lodge Sales & Experience Trailblazer 🌲Tripp County, SD

Hospitality Confidential

5d • $75,000 - $85,000 • Onsite

About The Position

The Sales and Guest Experience Manager will lead all sales, booking, and guest-facing operations. This role is responsible for driving revenue growth, managing client relationships, and delivering a high-quality guest experience from initial inquiry through departure. This is a sales-first, hospitality-driven position that combines relationship management, on-site hosting, and operational coordination.

Requirements

• 3–5+ years in hospitality, lodge, or outdoor recreation sales
• Proven ability to generate revenue and build client relationships
• Strong communication and customer service skills
• Comfortable hosting guests and being present during evenings and events
• Organized and detail-oriented with strong follow-through
• Experience with CRM systems and booking/invoicing platforms preferred
• Ability to live and work in a rural setting

Nice To Haves

• Experience with CRM systems and booking/invoicing platforms preferred

Responsibilities

• Own the full sales cycle: lead generation, outreach, proposals, booking, invoicing, and collections
• Manage and grow a pipeline of hunting groups and corporate/event clients
• Drive growth in gun days, overall lodge revenue, and off-season business
• Maintain pricing discipline and maximize revenue per booking
• Execute annual sales strategy including trade shows, referrals, and direct outreach
• Manage CRM (HubSpot) with consistent tracking, notes, and follow-ups
• Serve as primary on-site host during hunting season and events
• Manage guest experience end-to-end: pre-arrival communication, lodging, meals, and activity coordination
• Oversee guest satisfaction, handle issues in real time, and protect key client relationships
• Coordinate with culinary, outdoor operations, and service staff to ensure seamless stays
• Lead execution of off-season events including corporate retreats and private functions
• Manage bookings, invoicing, and payment tracking
• Coordinate hunting licenses and guest documentation
• Oversee booking systems and guest-facing transactions
• Support staffing coordination for lodge service team
• Provide regular reporting on sales pipeline, bookings, and revenue performance

Benefits

• $75,000 - $85,000 Base annually plus commission
• 10 days paid vacation starting Day 1
• 100% employer paid health and dental insurance for the employee
• Health Savings Account with up to $2,400 per year in company contributions
• 3% IRA match
• Fuel and vehicle bonuses
• Relocation assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed