Lockbox Floater

Leader Bank • Burlington, MA

11d • Onsite

About The Position

Leader Bank is looking for exceptionally dedicated team members to join one of the country’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $5 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $3 billion. Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion. Summary The Lockbox Floater is a versatile team member responsible for providing support across various functions within the Lockbox processing department. This role requires flexibility and adaptability as the Lockbox Floater will perform different positions based on operational needs. The ideal candidate will assist in sorting mail, opening mail, processing payments, handling documents, and ensuring all tasks are completed accurately and efficiently.

Requirements

• Prior Lockbox experience is required.
• Strong attention to detail, excellent manual dexterity, strong organizational skills, ability to multitask, and accuracy in performing tasks.
• Position requires good communication skills.
• Must be able to prioritize and follow directions both verbal and in writing according to customer specifications.
• Must be able to work in a fast-paced environment and meet productivity standards and customer deadlines while working both independently and as part of a team.
• Must be flexible with their schedule and able to perform a variety of tasks during the shift and demonstrate the ability to move from one task to another easily in a high production environment.
• The position may require standing / sitting for extended periods of time, handling sensitive documents, and must be able to lift 25 pounds.

Responsibilities

• Assist in daily processing of lockbox payments, ensuring accuracy in data entry and document handling.
• Perform various tasks including sorting, mail opening, scanning, preparing documents for processing, rejects, and packaging.
• Become proficient in multiple roles within the lockbox department including data entry and quality control.
• Participate in ongoing training and development to enhance skills and knowledge of lockbox operations.
• Provide support whenever needed throughout the lockbox processing floor, adapting to changing priorities and workflow demands.
• Fill in for absent team members, ensuring continuity of operations during peak periods or staff shortages.
• Maintain accurate records of daily production and processing volumes.
• Monitor and/or ensure compliance with Federal and State laws and regulations, including adhering to all company policies, procedures, and regulations regarding data security and privacy.

Benefits

• Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
• health insurance coverage
• a team member wellness program
• life and disability insurance
• a retirement savings plan
• paid holidays and paid time off and vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees