Location Support Specialist

TESTEQUITY HISCO GROUP•Rogers, MN

3d•$20 - $22•Onsite

About The Position

The Location Support Specialist is a customer facing team member who provides superior service by stocking and managing vendor managed inventory on site at various locations. The Location Support Specialist also ensures that the vendor managed inventory areas are clean, safe, organized, and labeled correctly and that the physical inventory levels are reflected accurately in our vendor managed inventory software.

Requirements

High school diploma or GED is required
2+ years of Customer Service is required
Must be at least 18 years old
Must have a reliable mode of transportation
Must be willing to travel to customer sites in the designated area
Must pass a background clearance and drug screening
Effective communicator, comfortable interacting with customers and the sales team in a professional manner in person, over the phone, and email
Must be computer literate and able navigate required software programs including Microsoft Teams and Microsoft Outlook
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.

Nice To Haves

Inventory Management experience is preferred
Stockroom experience is preferred

Responsibilities

Receives and Stocks weekly and emergency replenishment shipments
Inspects weekly replenishment shipments to ensure correct quantities and products have arrived on site
Completes inventory cycle counts on a weekly or quarterly basis to ensure accurate inventory levels are reflected in our vendor managed inventory software
Maintains vendor managed inventory areas are clean, safe, organized, and labeled accurately according to company standards
Resolves on-site customer issues promptly and accurately in a manner that will retain and promote customer loyalty
Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve issues that arise on-site
Effectively and efficiently interacts with customers (face to face) to discuss their on-site needs and forwards these needs to the sales team to fulfill
Communicates regularly with the sales team and customer as needed
Takes personal ownership for meeting established individual and team metrics and company standards
Completes administrative tasks on non-scheduled stock days (Up to 2 hours per week)
Indirectly responsible for product quality
Other duties as assigned