Location Manager - Glacier National Park

Xanterra Travel Collection•Columbia Falls, MT

28d•Onsite

About The Position

The Location Manager at Xanterra Parks and Resorts is responsible for overseeing daily operations, ensuring adherence to company standards, and fostering a positive work environment for staff while enhancing guest satisfaction. This role includes managing employee housing, addressing personnel issues, and collaborating with department leaders to maintain operational excellence and safety across the location.

Requirements

Possess outstanding leadership skills.
Must be able to demonstrate excellent organization, time management, must be goal oriented, and have strong interpersonal communication skills.
Must be flexible and adaptable to dynamic situations and have good decision making and problem-solving skills.
Ability to deescalate high pressure situations in regards to guest’s visits and employee life.
Ability to create a welcoming and engaging environment for our on property seasonal employees. This includes creating a variety of events and programs throughout the summer. Employee engagement and guest satisfaction is crucial to ensure a successful summer in Glacier National Park.
Possess a valid U.S. Driver’s License and comply with Xanterra Driver Safety Program and Policy.
Ability to lift and carry up to 50 pounds.
Stand and/or walk up to eight hours per shift.
Requires bending, kneeling, stretching and reaching throughout a shift.
Must be able to climb stairs.
Must be able to walk on uneven terrain, including icy and snow covered areas.
Working safely with required chemicals.

Responsibilities

Work with department managers and directors to ensure departmental standards are frequently monitored and are met or exceeded, and a commitment to excellent employee performance is instilled.
Ensure Xanterra standards and policies are executed across all departments in a consistent manner.
Oversee all off duty employee personnel issues and opportunities including employee housing, organization of employee recognition, events and outings.
Greet new staff and give short tour of the housing area, rules, and regulations.
Create events, promote and help manage employee recreation efforts at the property.
Oversee the employee housing dorm cleaners to ensure standards are maintained in employee housing as well conduct weekly employee housing inspections.
Work closely with Human Resources and departmental managers to ensure employee experience expectations are met. Including housing, recreation, safety, and performance.
Ensure that all employee complaints, regardless of the issue, are turned over to the Human Resources Department immediately. Lead and/or participate in investigations as needed.
Respond positively and empathetically to all guest complaints with the objective of solving the problem to the satisfaction of both the guest and the Company prior to the departure of the guest.
Review guest survey feedback and follow up as necessary.
Lead the weekly location department Manager Meeting.
Lead the immediate follow-up of all deficiencies noted on National Park Service Evaluations working with maintenance and other department managers/directors.
Ensure that proper lost and found procedures are followed by all personnel at the location.
Continuously evaluate safety concerns throughout all departments, and inside and outside housing buildings. Work with Safety and Security leads on property to instill a safety oriented culture.
Maintain a daily manager’s log of all events taking place on location. Entries into the manager’s log are to be professional and represent an objective view of all employee and guest issues that have taken place during the course of the operating season.
Enforce all Company policies and procedures as determined by Xanterra Parks and Resorts.
Any other duties as assigned by the General Manager.

Benefits

Employee Assistance Program
Wellness Program
Learning and Development Program
Free Glacier National Park pass
Free Red Bus Tours (if available)
Retail, Lodging and Travel Discounts
Planned employee trips and activities
$350 Referral Bonus Program
Free Employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)