Concierge Manager - Glacier National Park

Xanterra Travel Collection•Columbia Falls, MT

1d•Onsite

About The Position

Live. Work. Explore. as a part of our Transportation team in Glacier National Park! At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests. We’re hiring Concierge Managers to Live. Work. Explore. this summer! Job Summary: Coordinates drivers and concierge at each location, responsible for daily lineup of drivers, checking for proper uniform, grooming, etc. Posts driver dispatch lineups and manifests. The Details: Position Type: Seasonal Season Dates: starting in May and ending in September or October 2026 (exact dates vary by location) Pay: $1,744.00 bi-weekly Schedule: Typical schedule is 45 hours, 5 days per week (may include weekends, evenings, and holidays) Why Glacier National Park? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are an authorized concessionaire in Glacier, and proud stewards of the park. Life in Glacier: Free Employee housing (dormitory-style, shared cabin, or RV site) and on-site employee meals (cafeteria-style) Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth) Fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world The adventure of a lifetime!

Requirements

Be knowledgeable of the National Park and all of its facilities and activities so that information given to guests is informative and accurate.
Possess strong organizational, leadership and computer abilities; and the ability to communicate effectively, both orally and in writing, with immediate staff and all levels of management within the company.
Be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers; be able to handle guest concerns in a professional and tactful manner; use tact and discretion due to exposure to confidential matters; and be team oriented.
Basic computer and phone skills.
Must be able to sit, stand, stretch, and bend for up to a 10 hour day.
Must be able to work in sub-zero weather for a short period of time.
Must be able to work at a desk within a historic hotel or lodge.
Be able to Possess a valid U.S. CDL Driver's License, training is provided.
Must meet all DOT physical requirements and pass a DOT physical exam including a pre-employment drug screen and federally required random screens throughout the season, and comply with the Xanterra Driver Safety Program and Policy.
Must be at least 21 years of age.

Responsibilities

Coordinates drivers and concierge at each location, responsible for daily lineup of drivers, checking for proper uniform, grooming, etc. Posts driver dispatch lineups and manifests.
Dispatches and receives all busses leaving or arriving at each location.
Responsible for managing the Transportation/Information Desk employees.
Responsible for overseeing payroll of all concierge and drivers at each location.
Responsible, in cooperation with Transportation Manager and Lead Driver, for disciplinary action of concierge and drivers at each location.
Addresses requests for information and complaints and handles appropriately to answer the guest’s complaint or request to the satisfaction of the guest.
Makes and files all daily Transportation/Information Desk reports.
Quotes cost of fares, issues tickets and receives payment. Responsible for balancing cash and credit card transactions.
Participate in Manager on Duty Program as necessary.