Location General Manager

CarMax • Rochester, NY

8d • Onsite

About The Position

LGM in Training - XF Position Overview The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture. Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. Team Overview Leads store operations and senior management teams to drive strategy, associate development, and customer satisfaction while ensuring alignment with CarMax culture and business goals.

Requirements

• Multi-task in a high energy, fast-paced work environment
• Speak, listen, and write effectively in dealings with customers and associates across departments
• Read, interpret, and transcribe data in order to maintain accurate records
• Make independent judgments regarding critical business decisions
• Identify business opportunities and suggest improvements
• 5+ years management experience, retail management experience preferred
• Completion of CarMax provided training
• Intermediate PC skills
• Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
• Rotating schedule with shifts that will include nights, weekends, holidays, 12-hour days
• Occasional travel for meetings, training, and special assignments
• Flexibility to work at multiple locations or relocate
• Wear CarMax clothing (acquired through the company) at all times while working in the store

Nice To Haves

• Bachelor’s Degree

Responsibilities

• Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management
• Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business
• Displays financial responsibility through P&L management
• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
• Interviews, hires, trains and promotes associates to support store operations and company growth
• Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
• Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team
• Champions and implements both company and store initiatives for consistent execution and continuous improvement
• Manages daily store operations by interpreting, communicating and executing policies and procedures
• Resolves customer and associate issues
• Facilitates and participates in meetings and conference calls

Benefits

• Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
• Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
• For more details about benefits, please visit our CarMax Benefits website.
• Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees