Location Experience Coordinator

Service Corporation International • Houston, TX

9d

About The Position

Our associates celebrate lives. We celebrate our associates. The Coordinator, Location Experience provides critical program support and project coordination to ensure the successful execution of SCI’s Location Experience initiatives, including Catered Receptions, Celebration of Life, and future programs. This role supports the team by maintaining systems, resources, and contracts; coordinating with cross-functional partners (IT, Pricing, Legal, Marketing, Supply Chain); and ensuring accuracy in program data, reporting, and adoption metrics. The Coordinator also plays a hands-on role in program support activities such as menu updates, vendor onboarding, supply chain ordering, and field inquiries. In addition, the position contributes light project management support; tracking deliverables, timelines, and follow-ups so programs are launched, refreshed, and sustained effectively. By blending operational rigor with program and project support, this role enables the Location Experience team to deliver consistent, scalable impact to families, associates, and the business.

Requirements

• Bachelor’s degree in Business, Marketing or a related discipline
• Associate Degree and two (2) years of related experience may be substituted for formal education
• At least two (2) years project coordination/administrative experience
• Experience in data entry, maintaining databases and running reports required
• Proficient in Excel, Access, Word, and PowerPoint
• Detail oriented and strong organizational skills
• Analytical thinker and problem solving abilities
• Flexible and able to change and adapt easily to changes in projects
• Level-headedness to manage multiple activities simultaneously while dealing with ambiguity and uncertainty
• Maintain a positive attitude, a desire to help co-workers and a work ethic that motivates others
• Clear and concise verbal and written communication

Nice To Haves

• Experience with vendor and/or supply chain coordination a plus
• Experience creating instructions, checklists and illustrations a plus
• Knowledge of funeral homes, cemetery products and services and practices, policies and procedures preferred

Responsibilities

• Program & Application Administration Maintains catering menu data in admin database. Enters location menu content and pricing into application. Proofs content and takes the initiative to resolve issues. Collaborates with IT on software updates, releases, and testing; logs results and communicates outcomes Updates and maintains the Location Experience SharePoint sites with program resources. Provides administrative support and guidance with program materials, menu development, personalization items, and other field-facing resources. Recommends program or process enhancements to improve efficiencies.
• Vendor & Program Support Supports Specialists in vendor onboarding and management. Creates vendor agreements using contract management software, coordinating approvals and Legal involvement as appropriate. Reviews vendor contracts for performance and compliance; monitors expirations and renewals with Risk Management. Coordinates ordering, tracking, and distribution of program items (e.g., personalization items, catering supplies) with Supply Chain and vendors. Maintains vendor databases, ensuring accuracy and compliance. Tracks and trends usage of vendors and program items, identifies gaps, and engages locations for resolution.
• Reporting & Analysis Runs revenue, participation, and usage reports across Location Experience programs. Tracks trends, identifies gaps, and provides analysis to Specialists and Manager for decision-making. Supports forecasting and measurement of program adoption and impact.
• Cross-Functional Collaboration & Field Support Supports field communication by assisting with Location Experience–related InSCIghts content and channel updates and responds to Location Experience inbox inquiries in a timely manner. Prepares reports, presentations, and resources to support Location Experience Specialists and Senior Managers in field engagement. Coordinates scheduling, logistics, and follow-up for tastings, trainings, and market visits. Partners with cross-functional teams (e.g., Pricing, Marketing, IT, Supply Chain, Risk, Operations) to align goals and initiatives. Provides day-to-day administrative and analytical support to enable Specialists to focus on field relationships and program execution. Tracks and organizes field feedback, ensuring Specialists and leadership have insights into program adoption and needs. Maintains flexibility to support new initiatives as Location Experience expands. Assists Senior Manager, Location Experience, with special projects and new initiative rollouts. Stays informed of all state-specific legal requirements and disclosures for catering materials. Proofreads and fact-checks all work as necessary to ensure accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees